Senior Urgent Care Triage Practitioner

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East of England Community Health and Care NHS Trust Senior Urgent Care Triage Practitioner

The closing date is 16 November 2026

Apply for this job

Job summary

Do you have experience in urgent and emergency care? Are you passionate about patient care? Do you have a can-do attitude and want to support the health system and patients getting more efficient care? Then this opportunity is for you.

Join the Norfolk and Waveney Unscheduled Care Coordination Hub (N&W UCCH). The UCCH is an integrated service, which brings together all the system health providers, to enable patients to get care in the right place, at the right time, by the right professional(s).

Main duties of the job

You'll be working closely with members of our ambulance service, acute trusts, social care, and community care in an innovative integrated team; working across organisation boundaries, enabling a system-wide response that improves patients' care, experience and outcome.

About us

To triage incoming referrals assessing the patient's needs, determining the priority of care and processing the referrals accordingly. To contribute to the delivery of high standards of health care to patients by overseeing and responding to the remote monitoring systems supported by the senior clinical team.

To lead the triage team and contribute to the co-ordination within the Unscheduled Care Coordination Hub (UCCH), in the effective and timely triage of incoming referrals assessing the patient's needs, determining the priority of care and processing the referrals accordingly.

This is predominantly a non-patient facing role but with regular opportunities to maintain clinical competencies.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

839-8405154-JH

Job locations

Reed house

Peachman way

Norwich

NR7 0WF

United Kingdom

Job description

Job responsibilities

To triage patients referred to UCCH as part of the multidisciplinary team.

To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.

To work within the integrated team to support early discharge from hospital. To work within the integrated team to prevent unnecessary admission to hospital.

To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

To support activity within UCR Hub (triage) and Community Virtual Ward.

To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access [UCCH, 2h-Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW)].

Job description

Job responsibilities

To triage patients referred to UCCH as part of the multidisciplinary team.

To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.

To work within the integrated team to support early discharge from hospital. To work within the integrated team to prevent unnecessary admission to hospital.

To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

To support activity within UCR Hub (triage) and Community Virtual Ward.

To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access [UCCH, 2h-Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW)].

Person Specification

Qualifications

Essential

• Current NMC registration or Current HCPC registration
• Adult Nursing BSc or Paramedic Sciences BSc
• Evidence of continuing professional development

Desirable

• Experience in Advanced Consultation skills
• Assessor/mentorship preparation; ENB 998 or equivalent

Experience

Essential

• Evidence of working at band 5 level within the community or acute setting
• Knowledge of additional specialist areas through in-house training & short courses
• Triage experience

Desirable

• Admission Avoidance experience
• Knowledge of remote monitoring and available technology

Skills, Abilities and Knowledge

Essential

• Good communicator
• Highly motivated
• Able to provide high standards of care
• Tact & diplomacy
• Empathy & sensitivity
• Ability to use own initiative
• Good concentration for patient care and inputting data/patient records.
• A team player
• Work flexibly to accommodate patient/service needs.

Desirable

• Interest in learning new skills for remote clinical monitoring

Communication

Essential

• Good communication skills
• Good observational & reporting skills
• Good interpersonal skills

Personal and People Development

Essential

• oProfessional appearance
• oBe able to: Kneel, bend & stoop, and work in cramped environments
• oManoeuvre limbs of around 5-6 kg
• oManoeuvre patients using handling aids
• oBe reliable

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework

Essential

• oAble to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Other

Essential

• oThe post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary.
• oMust hold full and valid and driving licence and have access to a vehicle
• oAble to communicate effectively in written and verbal English Language
• oThis is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am-8pm

Person Specification

Qualifications

Essential

• Current NMC registration or Current HCPC registration
• Adult Nursing BSc or Paramedic Sciences BSc
• Evidence of continuing professional development

Desirable

• Experience in Advanced Consultation skills
• Assessor/mentorship preparation; ENB 998 or equivalent

Experience

Essential

• Evidence of working at band 5 level within the community or acute setting
• Knowledge of additional specialist areas through in-house training & short courses
• Triage experience

Desirable

• Admission Avoidance experience
• Knowledge of remote monitoring and available technology

Skills, Abilities and Knowledge

Essential

• Good communicator
• Highly motivated
• Able to provide high standards of care
• Tact & diplomacy
• Empathy & sensitivity
• Ability to use own initiative
• Good concentration for patient care and inputting data/patient records.
• A team player
• Work flexibly to accommodate patient/service needs.

Desirable

• Interest in learning new skills for remote clinical monitoring

Communication

Essential

• Good communication skills
• Good observational & reporting skills
• Good interpersonal skills

Personal and People Development

Essential

• oProfessional appearance
• oBe able to: Kneel, bend & stoop, and work in cramped environments
• oManoeuvre limbs of around 5-6 kg
• oManoeuvre patients using handling aids
• oBe reliable

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework

Essential

• oAble to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Other

Essential

• oThe post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary.
• oMust hold full and valid and driving licence and have access to a vehicle
• oAble to communicate effectively in written and verbal English Language
• oThis is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am-8pm

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Reed house

Peachman way

Norwich

NR7 0WF

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Reed house

Peachman way

Norwich

NR7 0WF

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Lead for UCCH / Virtual Ward

Filipe Figueiredo

[email protected]

07880474265

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

839-8405154-JH

Job locations

Reed house

Peachman way

Norwich

NR7 0WF

United Kingdom

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