Clinical Support Worker

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East of England Community Health and Care NHS Trust Clinical Support Worker

The closing date is 08 November 2026

Apply for this job

Job summary

Alder Ward aims to deliver high quality, safe and person centred care. We strive to uphold our strategic objectives which are: Improving our quality, enabling our people and securing the future.

Our 24 bedded unit provides rehabilitation to a wide group of patients with varying complexities of needs. Our patients come to us following medical or surgical treatment or if appropriate, directly from their own homes. We also provide palliative and end of life care.

Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.

The post involves rotation between day/night duties, full/ part time posts are available. Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate East of England Community Health and Care Trust (EECHC) Values and Behaviour Framework.

Praising EECH&Cs compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.

Main duties of the job

• Implement care for patients as defined by the individualised care plan.
• Provide a high standard of direct care for patients.
• To work in a collaborative manner with all other staff working within the unit.
• To establish a good relationship with the patients and provide an appropriate support mechanism so the patients are able to express their needs.
• To ensure the patients are involved in the decision making process, communicate all relevant information regarding the needs of the patients, family and friends.
• To document and sign all care interventions provided.
• To be involved in the induction and mentoring of new staff where applicable.
• Ensure effective and efficient use of all ward/department resources.
• Maintain a positive approach towards achievement within the team.
• Ensure adequate provision and maintenance of equipment.
• Assist with the induction of new staff and students, acting as a mentor.
• Act as a role model giving guidance and support to junior staff and students.
• Participate in problem solving that is related to your work and organisation.
• To ensure that patients and carers are aware of their current and ongoing health needs.
• To participate in and promote clinical supervision.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

839-8394352-PG

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Job description

Job responsibilities

• To accurately and promptly carry out the instructions of the Registered Nurse (RN) / Registered Nursing Associate (RNA) who is professionally accountable for the delivery of care.

• To carry out duties as specified within the trusts Approved Core Task List (page 5) for Clinical Support Worker (working within assessed competence).

• To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition.

• To support patients emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities.

• To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.

• To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.

• To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.

• To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.

• Provide and deliver a high standard of individualised personal nursing care.

• To keep the clinical area clean and tidy maintaining a safe environment.

• To adhere to trust infection control procedures.

• To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a registered staff.

• To chaperone/escort patients to other clinical departments and / or NHS Units under the direction of a registered staff.

• To support relatives under the guidance of a registered staff.

• To assist with the discharge process for patients directed by a registered staff and or member of Multidisciplinary Team (MDT).

Job description

Job responsibilities

• To accurately and promptly carry out the instructions of the Registered Nurse (RN) / Registered Nursing Associate (RNA) who is professionally accountable for the delivery of care.

• To carry out duties as specified within the trusts Approved Core Task List (page 5) for Clinical Support Worker (working within assessed competence).

• To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition.

• To support patients emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities.

• To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.

• To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.

• To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.

• To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.

• Provide and deliver a high standard of individualised personal nursing care.

• To keep the clinical area clean and tidy maintaining a safe environment.

• To adhere to trust infection control procedures.

• To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a registered staff.

• To chaperone/escort patients to other clinical departments and / or NHS Units under the direction of a registered staff.

• To support relatives under the guidance of a registered staff.

• To assist with the discharge process for patients directed by a registered staff and or member of Multidisciplinary Team (MDT).

Person Specification

Qualifications

Essential

• Education to GCSE level Grade 5 in English and Mathematics or equivalent
• Care Certificate and or equivalent health care experience

Desirable

• City and Guilds NVQ Level 3 in care/health and social care

Experience

Essential

• Some previous experience in a nursing/care assistant role

Skills, Abilities and Knowledge

Essential

• Good organisational skills
• Basic IT and computer skills
• Good interpersonal and communication skills
• Good numeracy and literacy skills

Communication

Essential

• Clear oral communication
• Basic computer skills

Personal and People Development

Essential

• Polite/courteous
• Caring personality
• Sensitive and tolerant
• Resilient

Personal Attributes/Behaviours (linked to the Behaviour Framework)

Essential

• Good interpersonal skills
• Responds positively to change
• Flexible
• Ability to work as part of a multi-disciplinary team
• Social skills

Other

Essential

• Able to make own travelling arrangements
• Ability to work 12.5 hour shift day/night pattern
• May be required to work in other community hospitals within our Trust in order to meet the needs of the service

Person Specification

Qualifications

Essential

• Education to GCSE level Grade 5 in English and Mathematics or equivalent
• Care Certificate and or equivalent health care experience

Desirable

• City and Guilds NVQ Level 3 in care/health and social care

Experience

Essential

• Some previous experience in a nursing/care assistant role

Skills, Abilities and Knowledge

Essential

• Good organisational skills
• Basic IT and computer skills
• Good interpersonal and communication skills
• Good numeracy and literacy skills

Communication

Essential

• Clear oral communication
• Basic computer skills

Personal and People Development

Essential

• Polite/courteous
• Caring personality
• Sensitive and tolerant
• Resilient

Personal Attributes/Behaviours (linked to the Behaviour Framework)

Essential

• Good interpersonal skills
• Responds positively to change
• Flexible
• Ability to work as part of a multi-disciplinary team
• Social skills

Other

Essential

• Able to make own travelling arrangements
• Ability to work 12.5 hour shift day/night pattern
• May be required to work in other community hospitals within our Trust in order to meet the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Stephany Barrett

[email protected]

01603272637

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

839-8394352-PG

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

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