Band 2/3 Clinical Support Worker/ Healthcare Assistant

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University Hospitals Birmingham NHS Foundation Trust Band 2/3 Clinical Support Worker/ Healthcare Assistant

The closing date is 17 September 2026

Apply for this job

Job summary

Are you a compassionate, caring and considerate person? Are you looking for a role where you can make a real difference every day? If you are motivated by helping others and want to build a rewarding career in the NHS, our teams at Heartlands would like to hear from you.

We have multiple Healthcare Support Worker (HSW) vacancies across the hospital, supporting a wide range of services and patient pathways. Heartlands serves a richly diverse population, and no two days are ever the same

This is a hands-on care role that can be physically and emotionally demanding. You may support people who are elderly, very unwell, distressed, confused, living with poor mental health, or at one of the most vulnerable points in their life. You will provide personal care with dignity and kindness, including supporting patients with washing, dressing, toileting, eating, drinking and moving safely.

It is also a role where compassion is seen and felt every day. You will see the difference your care makes when a patient becomes more comfortable, begins to recover, feels reassured, or when a family feels supported during a difficult time.

All successful applicants will commence employment as a Band 2 Healthcare Support Worker and complete a structured competency programme. Following successful completion of the programme, individuals will progress to Band 3, recognising the enhanced skills and competencies achieved.

Main duties of the job

As a Healthcare Support Worker, your work will be varied, challenging and rewarding. You will support patients, families and colleagues as part of a multidisciplinary team, helping to create a safe, caring and positive experience for everyone who uses our services.

In this role you will:

* Communicate effectively with patients, relatives and colleagues.

* Maintain accurate written and electronic patient records.

* Work collaboratively within the multidisciplinary team.

* Contribute to a safe, clean and caring environment.

* Participate in mandatory training and ongoing professional development.

To be eligible for interview, applicants must present valid photographic ID on the day and provide evidence of both Maths and English qualifications, either:

* GCSE Maths and English (Grade C/4 or above) awarded by a UK examination board; or

* Functional Skills Level 2 in Maths and English.

Applicants with qualifications obtained outside the UK must provide an ENIC Statement of Comparability.

Successful applicants must be able to work a rotational shift pattern, including days, nights, weekends and bank holidays. A minimum contract of 23 hours per week applies.

If you are committed to delivering outstanding patient care and want to build a rewarding career within the NHS, we would love to hear from you. Come and help us put the heart into Heartlands.

Interviews will be held in person on 29 and 30 September.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

15899

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

Essential

• Please refer to the attachments to confirm the qualifications required for each role.

Desirable

• Please refer to the attachments to confirm the qualifications required for each role.

Experience

Essential

• Please refer to the attachments to confirm the qualifications required for each role.

Desirable

• Please refer to the attachments to confirm the qualifications required for each role.

Additional Criteria

Essential

• Please refer to the attachments to confirm the qualifications required for each role.

Person Specification

Qualifications

Essential

• Please refer to the attachments to confirm the qualifications required for each role.

Desirable

• Please refer to the attachments to confirm the qualifications required for each role.

Experience

Essential

• Please refer to the attachments to confirm the qualifications required for each role.

Desirable

• Please refer to the attachments to confirm the qualifications required for each role.

Additional Criteria

Essential

• Please refer to the attachments to confirm the qualifications required for each role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Sisa Ndlovu

[email protected]

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

15899

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Supporting documents

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