Salesforce BA

Contract Salesforce Business Analyst
Remote / Hybrid (UK)
Initial 6-Month Contract
Competitive Day Rate (Outside IR35 subject to assessment)

We're supporting a client embarking on a major Salesforce transformation and are looking for an experienced Salesforce Business Analyst to help bridge the gap between business stakeholders and technical teams.

This role will focus on gathering requirements, defining business processes, and supporting the successful delivery of Salesforce enhancements and projects across the organisation.

Key Responsibilities

• Work closely with stakeholders to gather, document, and prioritise business requirements.
• Facilitate workshops and process-mapping sessions.
• Translate business needs into detailed user stories and functional specifications.
• Collaborate with Salesforce Administrators, Developers, Architects and Project Managers.
• Support solution design discussions and validate proposed Salesforce functionality.
• Assist with UAT planning, execution and defect management.
• Drive stakeholder engagement throughout the project lifecycle.
• Identify opportunities to improve business processes through Salesforce capabilities.

Required Experience

• Proven experience as a Business Analyst on Salesforce projects.
• Strong understanding of Salesforce Sales Cloud and/or Service Cloud.
• Experience writing user stories, process maps and business requirements documentation.
• Confident stakeholder management skills with the ability to challenge and influence.
• Experience working in Agile delivery environments.
• Excellent communication and workshop facilitation skills.

Desirable

• Salesforce certifications.
• Experience with Experience Cloud, Marketing Cloud or Revenue Cloud.
• Previous experience delivering large-scale CRM transformation programmes.
• Experience within regulated environments.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change