Customer Orders Advisor

Customer Service Advisor - Luton (6 Month Fixed Term Contract)

We have a new project based in an office in Luton for and will be on a Fixed Term Contract and available on an 6-month basis.

This is very much a customer service and orders focussed role and is focussed on general customer enquiries, email orders and deliveries. You'd have the chance to work with one of the UK's leading specialists in their field in this project and the opportunity to join and work alongside their busy customer orders fulfilment team.

The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers and you'd be doing similar. The ideal candidate would be someone that comes from a Customer Service call centre environment, who is used to dealing with a high volume of customer calls and can demonstrate a great attention to detail when processing orders.

Hours/days are Monday to Friday and are 9am - 5pm, the salary on offer for this role is £26,000 and our client offer hybrid working after the first month of training.

Duties:

• Responding to emails.
• Processing sales orders.
• Providing information on changes to orders.
• Manage order/delivery discrepancies.
• Processing collections and credits.
• Setting up and supporting customers online ordering.
• Dealing with orders and other queries.
• Following business processes to ensure a deliver right first-time approach.
• Arranging special deliveries such as same-day, booking in, reworks and other non-standard delivery requirements.
• Dealing with returns and receipting stock.

Candidate requirements:

• Confident in liaising with customers and sales teams to resolve any issues in way of email.
• High levels of both accuracy and attention to detail.
• Good communicator both verbal and written - excellent written communication skills.
• Works well under pressure.
• Numerate.
• Team player who works well with others; both in their team and the wider company.
• Able to manage their own workload and prioritise appropriately.
• Problem solver.
• Self-starter, able to use own initiative.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.