Order Processor Full time

Full Time Patient Coordinator (Maternity Cover)

• Location: Sittingbourne (Full-time onsite)

• Pay Rate: £13.00 per hour

• Hours: Monday to Friday 09:00 - 17:30

• Contract: 12 months

• Start Date: ASAP

Are you looking for a rewarding role where you can make a genuine difference to people's lives every single day?

Our client is a leading manufacturer of specialist medical food and equipment for enterally (tube) fed patients. Their dedicated Hospital2Home (H2H) service supports patients transitioning from the hospital back into their own homes.

As a Patient Coordinator, you will be the friendly, frontline face of the H2H service. Working out of a modern, vibrant, open-plan office in Sittingbourne, you will handle patient deliveries, resolve queries, and work alongside a dedicated nursing service to ensure these patients receive the highest standard of care and comfort.

• Patient Onboarding: Welcome new patients or carers to the H2H service in a warm, empathetic, and professional manner, verifying all healthcare details.

• Delivery Coordination: Efficiently arrange and schedule patient deliveries via telephone and email.

• Stakeholder Liaison: Act as a key point of contact for healthcare professionals, internal teams, and GP surgeries.

• Administration & Compliance: Process chemist orders, manage prescription collections, and meticulously log all communications on the internal database.

• Query Resolution: Answer and resolve patient and stakeholder inquiries proactively.

• The Right Attitude: You are naturally patient, caring, understanding, and deeply empathetic.

• Experience: Previous experience in a busy, fast-paced customer service environment.

• Communication: A professional, confident telephone manner and excellent written communication skills.

• Tech Savvy: Competent IT skills with the ability to learn new internal database systems quickly.

• Organization: The ability to prioritize your workload, multitask, and stay calm under pressure.

You will be joining a highly supportive, friendly team environment and will undergo a comprehensive training program overseen by a dedicated team trainer to ensure you succeed.

Ready to make a difference? Apply today for an immediate review!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.