UX Lead

UX LEAD

(Logistics & Supply Chain, Web and Mobile)

• £525.00 pd
• Inside IR35
• 12 months
• Remote first, London visits (workshops)
• Web & Mobile experience

I am partnered with a leading consultancy who have partnered with a global supply chain and logistics firm to help deliver evolution and innovation to their experience across web and mobile.

The mission:

Provide global UX leadership across web and mobile, establishing consistent, intuitive and connected customer experiences that reduce effort, improve task completion and support the broader strategy for customers experience.

Core accountabilities

• Establish global UX principles, standards, design governance and success measures.
• Own design system governance and reusable experience patterns.
• Guide end-to-end customer journeys across domains and channels.
• Provide UX direction and assurance across product and implementation teams.
• Embed research, analytics and usability validation throughout delivery.
• Identify and address fragmented experiences, inconsistencies & cross-domain friction.

Critical experience

• Senior UX, product or interaction design leadership
• Proven UX strategy and design-system scaling
• Complex E2E journey design
• Global, multi-domain, multi-system digital experience
• Influence across product, business, content, regional and technology teams

Intended outcomes

• Consistent UX across domains, channels and journeys
• Less customer effort, higher task completion
• Adoption of shared standards and reusable patterns
• Less design inconsistency and avoidable delivery rework
• UX embedded early, before build
  
  

Get in touch to find out more and/or apply:

(Logistics & Supply Chain, Web and Mobile)

• £525.00 pd
• Inside IR35
• 12 months
• Remote first, London visits (workshops)
• Web & Mobile experience

*Rates depend on experience and client requirements