Macmillan Cancer Care Navigator

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Norfolk and Norwich University Hospital Macmillan Cancer Care Navigator

The closing date is 01 November 2026

Apply for this job

Job summary

The NNUH Cancer Services team are growing their Information and Support Services with additional Cancer Care Navigator posts.

As a Cancer Care Navigator, you will be uniquely positioned to direct newly diagnosed cancer patients through a Holistic Needs Assessment (HNA) process giving information and support and signposting to relevant services. This enables patients and their carers to navigate the health and social care system and promote self-care. The team works closely with the body site clinical teams, local charities and inpatient care areas.

Key aspects of the role involve daily and direct (e.g. telephone and face-to-face) communication with patients, relatives, carers, and other health and social care professionals. This may be through telephone contact to undertake an HNA; manning the NNUH Information Pod or Cromer Centre for drop in advice and information; through holding and supporting outreach services in the community; holding Health and Wellbeing events to support self-management; visiting patients within clinical areas.

The information and nature of communication is sensitive. Communication in this context requires a high degree of empathy, understanding, diplomacy, confidentiality and integrity

Main duties of the job

You will be a self-motivated and enthusiastic individual with experience and understanding of the health and social care environment. You will be supported by the wider Cancer Services team in your ongoing development and learning to deliver seamless and compassionate care. Previous experience in a clinical role or in an administrative role with transferable skills will be considered.

We are interested in candidates that have or are working in the health and social care system and able to demonstrate:- an ability to deal with complex and difficult emotional situations- have an awareness of the health and social care environment- have good IT skills that can cross different NHS IT systems- have effective organisational skills- have good communication skills.

You will be required to work from the Rouen road office and rotate through the information and support services at NNUH and Cromer . You will be expected to be able to talk to patients and carers confidently in clinical settings, and on the telephone

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

234-26-I1395

Job locations

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

Job description

Job responsibilities

• Undertake Holistic Needs Assessment for all newly diagnosed patients and as treatment modalities change
• Sign post patients to relevant internal and external support services; making referrals and supporting with application forms as necessary
• Man the NNUH Information Pod and Cromer Centre for drop in advice and information
• Support health and well being events both internally and externally
• Make clinical visits for inpatients
• Good and accurate IT skills with knowledge of word, excel and hospital systems.

Please see the attached job description for full details and main responsibilities.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Job description

Job responsibilities

• Undertake Holistic Needs Assessment for all newly diagnosed patients and as treatment modalities change
• Sign post patients to relevant internal and external support services; making referrals and supporting with application forms as necessary
• Man the NNUH Information Pod and Cromer Centre for drop in advice and information
• Support health and well being events both internally and externally
• Make clinical visits for inpatients
• Good and accurate IT skills with knowledge of word, excel and hospital systems.

Please see the attached job description for full details and main responsibilities.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

Essential

• NVQ in Care / Health and Social Care Level 3 or NVQ Level 3 in Business Administration or equivalent experience.

Experience

Essential

• Currently employed as a Health Care Assistant or previous significant experience as a Health Care Assistant or equivalent OR Currently employed in a senior non-clinical role or previous significant experience in a senior non-clinical role
• Excellent verbal, telephone and written communication skills

Desirable

• Advanced communication skills e.g. Sage and Thyme

Skills

Essential

• Able to work on own initiative and within a team

Attitude, aptitude

Essential

• Attention to accuracy and detail
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification

Qualifications

Essential

• NVQ in Care / Health and Social Care Level 3 or NVQ Level 3 in Business Administration or equivalent experience.

Experience

Essential

• Currently employed as a Health Care Assistant or previous significant experience as a Health Care Assistant or equivalent OR Currently employed in a senior non-clinical role or previous significant experience in a senior non-clinical role
• Excellent verbal, telephone and written communication skills

Desirable

• Advanced communication skills e.g. Sage and Thyme

Skills

Essential

• Able to work on own initiative and within a team

Attitude, aptitude

Essential

• Attention to accuracy and detail
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Personalised Care Lead

Rachel Casey

[email protected]

01603647175

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

234-26-I1395

Job locations

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

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