Benefit Service Manager

Main Purpose of the job: Benefit Service Manager

• To manage the day-to-day operation and performance of a team responsible for the administration of Housing benefit, Council Tax Reduction, the Single Support Grant scheme, discretionary housing payments and any other associated discretionary awards.
• To deliver services and outcomes in line with relevant legislation, corporate objectives, agreed performance standards and in-line with budgets;
• To maintain and develop standards and processes and to ensure the Service Group Manager – Revenues and Benefits (SMG) is informed of all activities and plans.
• To review current procedures and exploit emerging technology to improve service delivery and performance;
• To ensure services to customers are delivered to the highest possible standards;
• To support the processing teams in achieving and maintaining top quartile performance in all categories of benefits administration including Housing benefit, Council Tax Reduction, the Single Support Grant scheme, discretionary housing payments and any other associated discretionary awards.
• To develop a comprehensive regime for managing individual performance in terms of accuracy and throughput and to implement targeted interventions and staff training based on analysis of the data having been gathered;
• To plan and implement changes in legislation or regulations to maintain efficiency while minimising service disruption;
• To deputise for the Revenue and Benefits SGM and undertake any other duties as required.