Band 3 ICT Service Desk Operator - Athena House

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Birmingham and Solihull Mental Health NHS Foundation Trust Band 3 ICT Service Desk Operator - Athena House

The closing date is 22 November 2026

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Job summary

At BSMHFT we are seen as one of leading NHS organisations for innovative solutions designed, deployed and successfully adopted in operational areas.

With digital becoming a critical dependency in healthcare, availability of our services is essential.The skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, first and second line support, field engineers, trainers, application developers and specialist application support.

Main duties of the job

We are looking for an enthusiastic and motivated individual to join our ICT Service Delivery team to provide first line support to the Trust.

You will be responsible for the logging of ICT support calls in a timely and efficient manner in accordance with Trust ICT Service standards. The post involves responding to phone calls and e-mail requests via the ICT call system, logging the calls in the ICT call logging system, providing basic triage to calls and escalating issues to senior engineers.

Good customer service skills are essential. All training will be provided.

This is a 12 month fixed term post

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Details

Date posted

06 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per annum, Pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

436-8362608

Job locations

Athena House

71 Fentham Road, Erdingdon

Birmingham

B23 6AL

United Kingdom

Job description

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Job description

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person Specification

TRAINING AND QUALIFICATIONS

Essential

• English Language GCSE Grade C or equivalent
• Maths GCSE Grade C or equivalent

Desirable

• Industry Standard ICT Qualification

Skills

Essential

• Good understanding and experience of using Microsoft applications
• Excellent customers service
• Able to triage and log first line ICT Support requests; summarise key issues and record relevant information on the Helpdesk System accuratelywhile on the telephone
• Able to clearly convey written and verbal information to ICT and non-ICT staff

Desirable

• Good understanding and experience of using asset management or other ICT database systems.

Person Specification

TRAINING AND QUALIFICATIONS

Essential

• English Language GCSE Grade C or equivalent
• Maths GCSE Grade C or equivalent

Desirable

• Industry Standard ICT Qualification

Skills

Essential

• Good understanding and experience of using Microsoft applications
• Excellent customers service
• Able to triage and log first line ICT Support requests; summarise key issues and record relevant information on the Helpdesk System accuratelywhile on the telephone
• Able to clearly convey written and verbal information to ICT and non-ICT staff

Desirable

• Good understanding and experience of using asset management or other ICT database systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Athena House

71 Fentham Road, Erdingdon

Birmingham

B23 6AL

United Kingdom

Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Athena House

71 Fentham Road, Erdingdon

Birmingham

B23 6AL

United Kingdom

Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

ICT Service Desk Team Leader

Ricky Woodbine

[email protected]

01213015111

Details

Date posted

06 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per annum, Pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

436-8362608

Job locations

Athena House

71 Fentham Road, Erdingdon

Birmingham

B23 6AL

United Kingdom

Supporting documents

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Birmingham and Solihull Mental Health NHS Foundation Trust's privacy notice (opens in a new tab)

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