Band 3 Administrator - Northcroft

Job Advert Skip to main content

document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');

Cookies on NHS Jobs

We've put some small files called cookies on your device to help us make improvements to our site.

To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.

Accept analytics cookies Do not accept analytics cookies

Jobs

Menu

• Sign in
• Create an account

• English
• Cymraeg

Menu Close menu

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

BETA Your feedback will help us to improve this service.

Birmingham and Solihull Mental Health NHS Foundation Trust Band 3 Administrator - Northcroft

The closing date is 15 November 2026

Apply for this job

Job summary

To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Processing referrals and actioning discharges form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.To ensure all patient medical interventions are organised effectively and efficiently so that patients are seen without clinical risk and within NHS guidelines and targets.

Main duties of the job

Administrative support in coordinating MHST team processes, including managing and responding to emails and correspondence, with daily oversight of the shared mailboxes for MHST and liaison with a range of stakeholders such as Local Authorities, schools, children's services, Forward Thinking Birmingham clinicians, and other services.

Administrative responsibility for maintaining the Case Discussion spreadsheet tracker, including updating all relevant information shared via email as directed by the lead, and ensuring that all actions are recorded and followed through to completion.

Support and manage the patient referral process for Birmingham MHST team.

To use electronic patient management system RiO to register, process, check, update and discharge patients.

To type appointment letters and send clinical letters and discharge letters. Formatting and sending correspondence.

Provide administrative support to the leadership team by providing diary management, arranging meetings, assisting with preparation of presentations and training materials, sending communications to colleagues within the service and locality, filing, photocopying and other general administrative duties.

Administering meetings, including preparing agendas and papers and taking actions, notes or minutes.

Have a full comprehensive knowledge of all electronic systems, including ESR, Eclipse, Integra. This list is not exhaustive.

Support the Referral Management Centre and other services where required.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Details

Date posted

05 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per annum, Pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

436-8368645

Job locations

Northcroft, Erdington

190 Reservoir Road,

Birmingham,

B23 6DW

United Kingdom

Job description

Job responsibilities

While this vacancy is being advertised as a part-time position, we are also considering recruitment to full-time vacancies within the team. If you are interested in working on a full-time basis, we strongly encourage you to apply for this part-time role, as your application may also be considered for suitable full-time opportunities.

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Job description

Job responsibilities

While this vacancy is being advertised as a part-time position, we are also considering recruitment to full-time vacancies within the team. If you are interested in working on a full-time basis, we strongly encourage you to apply for this part-time role, as your application may also be considered for suitable full-time opportunities.

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person Specification

.

Essential

• Computer Literacy
• Excellent Communicator
• Understanding of Confidentiality and Data Protection Act
• Ability to work as member of a team

Desirable

• Good general level of education - 5 GCSE's including Maths and English
• Planning and organisational skills
• Administration experience

Person Specification

.

Essential

• Computer Literacy
• Excellent Communicator
• Understanding of Confidentiality and Data Protection Act
• Ability to work as member of a team

Desirable

• Good general level of education - 5 GCSE's including Maths and English
• Planning and organisational skills
• Administration experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Northcroft, Erdington

190 Reservoir Road,

Birmingham,

B23 6DW

United Kingdom

Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Northcroft, Erdington

190 Reservoir Road,

Birmingham,

B23 6DW

United Kingdom

Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lead Admin

Neefa Nanjappa

[email protected]

07438238007

Details

Date posted

05 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per annum, Pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

436-8368645

Job locations

Northcroft, Erdington

190 Reservoir Road,

Birmingham,

B23 6DW

United Kingdom

Supporting documents

Privacy notice

Birmingham and Solihull Mental Health NHS Foundation Trust's privacy notice (opens in a new tab)

Support links

• Privacy policy
• Terms and conditions
• Accessibility Statement
• Cookies
• Help and guidance

© Crown copyright