Patient Services Advisor
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Lakeside Healthcare Group Patient Services Advisor
The closing date is 22 November 2026
Job summary
This is a position working within the reception team answering incoming calls to the surgery and dealing with reception related administration work. It will also involve working on the reception desk and receiving patients and other visitors to the surgery and dealing with their queries. You will be trained on all the relevant procedures for the department.
Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.
Please note this is a part time role offering 25 hours a week and the salary offered is the actual pro rata'd equivalent.
Main duties of the job
- Answering the telephone
- Working on the front desk
- Issuing prescriptions
- Completing reception related administration work
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
Details
Date posted
05 November 2026
Pay scheme
Other
Salary
£16,568.43 a year
Contract
Permanent
Working pattern
Part-time
Reference number
A3007-26-0132
Job locations
Headlands Surgery
20 Headlands
KETTERING
Northamptonshire
NN15 7HP
United Kingdom
Job description
Job responsibilities
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job description
Job responsibilities
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Person Specification
Experience
Essential
- Experience of working in a busy & multi-functional team
- Call centre experience or equivalent
Desirable
- Using Systm One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
Qualifications
Essential
- Good standard of education GCSE or equivalent
Desirable
- Customer Service qualification
Experience
Essential
- Experience of working in a busy & multi-functional team
- Call centre experience or equivalent
Desirable
- Using Systm One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
Qualifications
Essential
- Good standard of education GCSE or equivalent
Desirable
- Customer Service qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lakeside Healthcare Group
Address
Headlands Surgery
20 Headlands
KETTERING
Northamptonshire
NN15 7HP
United Kingdom
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
Employer details
Employer name
Lakeside Healthcare Group
Address
Headlands Surgery
20 Headlands
KETTERING
Northamptonshire
NN15 7HP
United Kingdom
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
HR
Details
Date posted
05 November 2026
Pay scheme
Other
Salary
£16,568.43 a year
Contract
Permanent
Working pattern
Part-time
Reference number
A3007-26-0132
Job locations
Headlands Surgery
20 Headlands
KETTERING
Northamptonshire
NN15 7HP
United Kingdom
Supporting documents
Privacy notice
Lakeside Healthcare Group's privacy notice (opens in a new tab)
Support links
© Crown copyright
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