Band 3 Ward Service Coordinator (WSC) - Endoscopy
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University Hospitals Birmingham NHS Foundation Trust Band 3 Ward Service Coordinator (WSC) - Endoscopy
The closing date is 10 November 2026
Job summary
The post holder will work as an integral part of the clinical team ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high-quality service to patients an provide a service that ensures that patient and ward requirements are met.
They will assist the clinical manager and staff within the department, clinical area to ensure appropriate and effective delivery of services to maintain the patient environment and services to patients.
The Ward Services Coordinator will work co-operatively with colleagues, as part of the department team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care. Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.
To coordinate with the Nurse in charge of the dept for the span of the duty.
Main duties of the job
The post holder will work as an integral part of the clinical team ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high-quality service to patients an provide a service that ensures that patient and ward requirements are met.
They will assist the clinical manager and staff within the department, clinical area to ensure appropriate and effective delivery of services to maintain the patient environment and services to patients.
The Ward Services Coordinator will work co-operatively with colleagues, as part of the department team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care. Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.
To coordinate with the Nurse in charge of the dept for the span of the duty.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
05 November 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9017076-2
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Job description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description
Job description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description
Person Specification
Qualifications
Essential
- * Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C /Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- * Evidence of completion of Level 3 Qualification or above in Health /Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- * Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene /
- Care Certificate/ Health & Safety i.e. COSHH
- * Evidence of completion of "in house" training associated with employment,via on-line training platforms, Moodle, in house training etc.
Experience
Essential
- * Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary
- team
- * Experience of undertaking audit of stock and replenishment of supplies
- * Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- * Can demonstrate understanding of the following :
- o Health & Safety
- o Infection prevention control practice
- o Food hygiene practice /standards
- o Moving and handling
- o Customer service /care skills
- * Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- * Can demonstrate understanding of how this role contributes to patient health and wellbeing
- * Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- * Can demonstrate an understanding of Safeguarding and how this relates to the role
- * Can demonstrate how data protection and confidentiality relate to the role
- * Understands and supports ward / service routine and structures.
- * Participates in training associated with the role.
- * Supports / trains and educates new staff on the role / duties associated with the role.
Qualifications
Essential
- * Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C /Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- * Evidence of completion of Level 3 Qualification or above in Health /Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- * Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene /
- Care Certificate/ Health & Safety i.e. COSHH
- * Evidence of completion of "in house" training associated with employment,via on-line training platforms, Moodle, in house training etc.
Experience
Essential
- * Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary
- team
- * Experience of undertaking audit of stock and replenishment of supplies
- * Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- * Can demonstrate understanding of the following :
- o Health & Safety
- o Infection prevention control practice
- o Food hygiene practice /standards
- o Moving and handling
- o Customer service /care skills
- * Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- * Can demonstrate understanding of how this role contributes to patient health and wellbeing
- * Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- * Can demonstrate an understanding of Safeguarding and how this relates to the role
- * Can demonstrate how data protection and confidentiality relate to the role
- * Understands and supports ward / service routine and structures.
- * Participates in training associated with the role.
- * Supports / trains and educates new staff on the role / duties associated with the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Hiring Manager
Zanam Ali
Details
Date posted
05 November 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9017076-2
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Supporting documents
Privacy notice
University Hospitals Birmingham NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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