Band 6 Service Manager - Emergency Department

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University Hospitals Birmingham NHS Foundation Trust Band 6 Service Manager - Emergency Department

The closing date is 14 November 2026

Apply for this job

Job summary

Join the operational team in our busy ED, where you will help shape and deliver safe, effective services within a Major Trauma Centre and newly opened co-located Urgent Treatment Centre.

This is an exciting opportunity for an organised, resilient and forward thinking Service Manager who thrives in a fast paced environment and wants to make a difference to patient care and experience. Working alongside clinical, nursing and operational leaders, you will support patient flow, performance, workforce and day to day operational delivery, while helping the dept respond effectively to changing demand and emerging pressures.

The role offers broad exposure to urgent and emergency care, with opportunities to lead service improvement, use data to drive change, support and develop staff, and contribute to quality, governance and operational planning. You will take responsibility for delegated workstreams and deputise for the Ops Manager when required, providing an opportunity to further develop your leadership and experience.

We are looking for someone with strong leadership, communication, analytical and problem solving skills who can build positive relationships, manage competing priorities and remain effective in a dynamic environment. For the right candidate, this is a fantastic opportunity to join a supportive team and contribute to the continued development of emergency and urgent care.

This full time role supports service delivery with shifts during core hours 7am-6pm, Mon to Fri.

Main duties of the job

As Service Manager, you will provide visible day to day operational leadership across the Emergency Department, supporting safe patient flow, escalation and delivery of urgent and emergency care standards. You will monitor demand, capacity, ambulance handovers, length of stay, workforce and performance, using data to identify risks and improvement opportunities.

You will coordinate responses to operational pressures, staffing gaps and digital, estates or infrastructure issues, escalating significant concerns appropriately. Core responsibilities include leading delegated improvement workstreams, preparing performance reports and action plans, supporting incidents, complaints, audits and risk management, and ensuring actions are completed. You will manage designated staff, including workload allocation, recruitment, induction, appraisal, attendance, development and performance support, and deputise for the Operations Manager when required.

We are looking for an organised, resilient and proactive individual with strong leadership, communication, analytical and problem-solving skills. You will manage competing priorities, make sound decisions, remain calm under pressure and build effective relationships with clinical, nursing and operational colleagues. NHS operational management experience, confidence using performance information and a clear commitment to improving patient care and experience are essential. Please see the job description and person specification for details.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

06 November 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1101591

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• * Educated to degree level or able to demonstrate equivalent knowledge and experience acquired through relevant operational management roles.
• * Management knowledge equivalent to postgraduate diploma level, acquired through formal qualification, relevant training and/or substantial practical experience.
• * Evidence of continuing professional development relevant to operational leadership, people management or service improvement.

Desirable

• * Recognised management, leadership, project management or service improvement qualification.

Experience

Essential

• * Substantial experience in an operational, administrative or service management role within the NHS or a similarly complex healthcare environment.
• * Experience of working collaboratively with clinical, nursing and multidisciplinary professionals across organisational boundaries.
• * Experience of line managing staff, including workload allocation, appraisal, sickness, development and performance support.
• * Experience of working in a high pressure service, independently prioritising competing operational demands and meeting deadlines.
• * Experience of monitoring performance against targets, analysing information and coordinating improvement actions.
• * Experience of handling confidential information, incidents, complaints or service concerns appropriately.
• * Experience of supporting service change, projects, audit or quality improvement activity.
• * Knowledge of urgent and emergency care performance standards, patient flow, clinical governance, risk management, health and safety and information governance.
• * Understanding of budgetary control, workforce planning and efficient use of resources.

Desirable

• Operational management experience within an Emergency Department, Major Trauma Centre or other time critical acute service.
• * Experience of managing staff rotas or coordinating service coverage.
• * Experience of monitoring delegated budgets or contributing to cost-improvement and productivity programmes.
• * Experience of business continuity, emergency preparedness or major incident arrangements.
• * Knowledge of relevant UHB clinical, workforce, finance or performance systems

Additional Criteria

Essential

• * Demonstrable leadership skills, with the ability to guide, support, motivate and hold others to account.
• * Ability to plan, organise and reprioritise complex activities in an unpredictable operational environment.
• * Ability to analyse, interpret and present complex performance, workforce and patient-pathway information accurately.
• * Sound judgement and problem-solving skills, with the ability to assess options, manage risk and escalate appropriately.
• * Effective written and verbal communication, influencing, negotiation, facilitation and conflict-resolution skills.
• * Ability to build positive working relationships and work effectively across professional and organisational boundaries.
• * Ability to lead delegated change or improvement activity and translate policy into effective local practice.
• * Ability to manage conflicting priorities, remain calm under pressure and meet demanding deadlines.
• * Ability to work autonomously within broad policies and delegated authority.
• * Competence in Microsoft Office applications and confidence using healthcare information systems.
• * A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
• * Ability to work under pressure, meeting deadlines.
• * Ability to work independently and as part of a multidisciplinary team

Desirable

• * Advanced Excel, dashboard, reporting or data-visualisation skills.
• * Experience using patient administration, workforce, finance or urgent and emergency care operational systems.
• * Ability to manage conflicting priorities

Person Specification

Qualifications

Essential

• * Educated to degree level or able to demonstrate equivalent knowledge and experience acquired through relevant operational management roles.
• * Management knowledge equivalent to postgraduate diploma level, acquired through formal qualification, relevant training and/or substantial practical experience.
• * Evidence of continuing professional development relevant to operational leadership, people management or service improvement.

Desirable

• * Recognised management, leadership, project management or service improvement qualification.

Experience

Essential

• * Substantial experience in an operational, administrative or service management role within the NHS or a similarly complex healthcare environment.
• * Experience of working collaboratively with clinical, nursing and multidisciplinary professionals across organisational boundaries.
• * Experience of line managing staff, including workload allocation, appraisal, sickness, development and performance support.
• * Experience of working in a high pressure service, independently prioritising competing operational demands and meeting deadlines.
• * Experience of monitoring performance against targets, analysing information and coordinating improvement actions.
• * Experience of handling confidential information, incidents, complaints or service concerns appropriately.
• * Experience of supporting service change, projects, audit or quality improvement activity.
• * Knowledge of urgent and emergency care performance standards, patient flow, clinical governance, risk management, health and safety and information governance.
• * Understanding of budgetary control, workforce planning and efficient use of resources.

Desirable

• Operational management experience within an Emergency Department, Major Trauma Centre or other time critical acute service.
• * Experience of managing staff rotas or coordinating service coverage.
• * Experience of monitoring delegated budgets or contributing to cost-improvement and productivity programmes.
• * Experience of business continuity, emergency preparedness or major incident arrangements.
• * Knowledge of relevant UHB clinical, workforce, finance or performance systems

Additional Criteria

Essential

• * Demonstrable leadership skills, with the ability to guide, support, motivate and hold others to account.
• * Ability to plan, organise and reprioritise complex activities in an unpredictable operational environment.
• * Ability to analyse, interpret and present complex performance, workforce and patient-pathway information accurately.
• * Sound judgement and problem-solving skills, with the ability to assess options, manage risk and escalate appropriately.
• * Effective written and verbal communication, influencing, negotiation, facilitation and conflict-resolution skills.
• * Ability to build positive working relationships and work effectively across professional and organisational boundaries.
• * Ability to lead delegated change or improvement activity and translate policy into effective local practice.
• * Ability to manage conflicting priorities, remain calm under pressure and meet demanding deadlines.
• * Ability to work autonomously within broad policies and delegated authority.
• * Competence in Microsoft Office applications and confidence using healthcare information systems.
• * A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
• * Ability to work under pressure, meeting deadlines.
• * Ability to work independently and as part of a multidisciplinary team

Desirable

• * Advanced Excel, dashboard, reporting or data-visualisation skills.
• * Experience using patient administration, workforce, finance or urgent and emergency care operational systems.
• * Ability to manage conflicting priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Vivek Nelliyote

[email protected]

01213714146

Details

Date posted

06 November 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1101591

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom

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