eRostering Administrator
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Frimley Health NHS Foundation Trust eRostering Administrator
The closing date is 12 November 2026
Job summary
An opportunity has arisen for an enthusiastic and motivated individual to join the eRostering team at Frimley Health. This role is offered on a hybrid basis, working from home and at Heatherwood Hospital, providing Tier 1 support as the first point of contact for users across the Trust.
You will provide a first-line helpdesk service, supporting staff with day-to-day queries relating to Optima, Loop, eExpenses and payroll. This will include providing guidance on system use, resolving straightforward system issues, processing user access requests, completing routine system updates and responding to basic pay and payroll-related queries.
We are looking for someone who is confident using IT systems, has good problem-solving skills and is keen to learn and develop their technical knowledge. Experience in a customer service, helpdesk or administrative environment would be beneficial, but most importantly you will need a positive approach and a willingness to learn.
Excellent communication skills are essential, as you will have regular contact with system users by telephone, email and other support channels. An organised and methodical approach, with a high level of accuracy and attention to detail, is also important.
We are committed to supporting flexible working, and flexible working arrangements will be considered for this role. Please contact us if you would like to discuss the role further or find out how your skills and experience may fit.
Main duties of the job
- To support the effective roll out and operation of eRostering across all areas of the Trust. To support the expansion of eRostering to other staff groups and functions.
- To work closely with managers, clinical and operational staff to ensure comprehensive support, ensuring good practices and management of eRostering across the Trust. To promote the use of additional functionality within the system.
- To ensure timely and accurate completion of changes and requests received according to the agreed timelines (i.e. updates to user accounts, annual leave entitlement updates etc).
- To assist with the monthly finalisation dealing with the requests in a timely manner to ensure the accurate production of time and attendance and absence extracts to Payroll to ensure staff on eRostering are paid accurately on time.
- To help keep eRostering system guidance and user guides up-to-date, adhering to best practice. To support the preparation and delivery of eRostering system training.
- To provide advice and support to staff on software and system queries, providing resolution and escalating to senior colleagues / software providers where appropriate.
- To ensure effective communication to eRostering system users regarding roster deadlines, system updates, best practice and other changes as relevant.
- To support the team with project activities and ad-hoc tasks as required.
About us
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Why Join Frimley Health NHS Foundation Trust?
At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.
As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.
We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.
Join UsWhether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.
Frimley Health Trust benefits on Vimeo
Details
Date posted
05 November 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£29,812 to £32,715 a year per annum incl HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
151-SF176-A
Job locations
Heatherwood - Greenwood
Greenwood Offices, Heatherwood Hospital, Brook Avenue
Ascot
SL5 7GB
United Kingdom
Job description
Job responsibilities
For a more detailed list of responsibilities, please refer to the attached Job Description and Person Specification.
Job description
Job responsibilities
For a more detailed list of responsibilities, please refer to the attached Job Description and Person Specification.
Person Specification
Experience
Essential
- Systems experience - administrator
- Experience of working in a customer service / helpdesk environment
- Experience of working as part of a team
Desirable
- Experience of using RLDatix HealthRoster
- Experience of database management
Skills
Essential
- Excellent customer service, communication and interpersonal skills
Desirable
- Project support skills
Qualifications
Essential
- A-levels or equivalent academic standard, or equivalent experience
Desirable
- ECDL or Microsoft Office Specialist qualification, or equivalent experience
Experience
Essential
- Systems experience - administrator
- Experience of working in a customer service / helpdesk environment
- Experience of working as part of a team
Desirable
- Experience of using RLDatix HealthRoster
- Experience of database management
Skills
Essential
- Excellent customer service, communication and interpersonal skills
Desirable
- Project support skills
Qualifications
Essential
- A-levels or equivalent academic standard, or equivalent experience
Desirable
- ECDL or Microsoft Office Specialist qualification, or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Heatherwood - Greenwood
Greenwood Offices, Heatherwood Hospital, Brook Avenue
Ascot
SL5 7GB
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Heatherwood - Greenwood
Greenwood Offices, Heatherwood Hospital, Brook Avenue
Ascot
SL5 7GB
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
eRostering Systems & Development Manager
Mara D'Mello
07393782495
Details
Date posted
05 November 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£29,812 to £32,715 a year per annum incl HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
151-SF176-A
Job locations
Heatherwood - Greenwood
Greenwood Offices, Heatherwood Hospital, Brook Avenue
Ascot
SL5 7GB
United Kingdom
Supporting documents
Privacy notice
Frimley Health NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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