IT Service Desk Analyst
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Frimley Health NHS Foundation Trust IT Service Desk Analyst
The closing date is 05 November 2026
Job summary
Band 4 - IT Service Desk AnalystPermanent | 37.5 Hours per WeekBased in the Greenwood Offices in Ascot (On-site Role)
Are you passionate about technology and delivering outstanding customer service? We are looking for a proactive and customer-focused IT Service Desk Analyst to join our IM&T team and play a vital role in supporting the delivery of high-quality healthcare services.
As the first point of contact for IT support, you will provide professional first-line technical assistance to clinical and administrative colleagues across multiple sites, including community satellite locations. Your expertise and problem-solving skills will help ensure that staff have reliable access to the systems and technology they need to deliver excellent patient care.
We are looking for someone with strong communication skills, a passion for technology, and a commitment to delivering exceptional customer service. Whether supporting frontline clinical teams or administrative colleagues, you will play an important role in keeping our organisation connected and operational.
Important Information:This position is based in Ascot and requires on-site attendance. Please note that home working and hybrid working are not available for this role.
Previous recent applicants need not apply
Main duties of the job
- Ensuring that the Service Desk operates a highly professional service that meets the needs of the Trust.
- Servicing requests for assistance from users in a pleasant and professional manner.
- Ensuring that requests are logged to a high quality, assigned and responded to in a timely manner according to agreed SLAs and procedures.
- Responding to requests by providing first line support to enable callers to solve their problems, or by forwarding details to further support channels for investigation.
- Maintaining accurate log entries of all contact with the user, and ultimately resolution details.
- Ensuring escalation procedures are properly followed.
- Responding to escalated, complex and highly impacting user calls in a timely fashion.
About us
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£29,812 to £32,715 a year per annum incl HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
151-LC485-D
Job locations
Greenwood Offices
Brook Avenue
Ascot, Berkshire
SL5 7GB
United Kingdom
Job description
Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
As part of the interview process, shortlisted candidates will be invited to attend an onsite group interview. During the session, candidates will complete a practical assessment and take part in a group exercise. Job description
Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
As part of the interview process, shortlisted candidates will be invited to attend an onsite group interview. During the session, candidates will complete a practical assessment and take part in a group exercise.
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent experience
- Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)
Desirable
- ITIL V2/V3 Foundation
Experience
Essential
- Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
- Experience of working in an IT Support environment
- Experience of diagnosing PC hardware, operating systems and applications software problems/issues
Skills and Knowledge
Essential
- The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
- Excellent telephone manner.
- Good administrative and organisational skills
- Working knowledge of Windows 7, 10 and 11, Office 2003/2007/2010.
- Working knowledge of Windows 10, MS Office 365.
- Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
- Working knowledge of Incident logging and call handling systems.
Qualifications
Essential
- NVQ level 3 or equivalent experience
- Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)
Desirable
- ITIL V2/V3 Foundation
Experience
Essential
- Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
- Experience of working in an IT Support environment
- Experience of diagnosing PC hardware, operating systems and applications software problems/issues
Skills and Knowledge
Essential
- The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
- Excellent telephone manner.
- Good administrative and organisational skills
- Working knowledge of Windows 7, 10 and 11, Office 2003/2007/2010.
- Working knowledge of Windows 10, MS Office 365.
- Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
- Working knowledge of Incident logging and call handling systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Greenwood Offices
Brook Avenue
Ascot, Berkshire
SL5 7GB
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Greenwood Offices
Brook Avenue
Ascot, Berkshire
SL5 7GB
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Service Desk Manager
Maria Kontaxaki
07974324356
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£29,812 to £32,715 a year per annum incl HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
151-LC485-D
Job locations
Greenwood Offices
Brook Avenue
Ascot, Berkshire
SL5 7GB
United Kingdom
Supporting documents
Privacy notice
Frimley Health NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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