Pathway Coordinator (Medical Secretary)

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University Hospitals of Derby and Burton NHS Foundation Trust Pathway Coordinator (Medical Secretary)

The closing date is 12 November 2026

Apply for this job

Job summary

We are excited to offer an opportunity to join our friendly and supportive Gynaecology Secretarial Team.

In this role, you will provide a high-quality medical secretarial service, supporting consultants and the wider clinical team in delivering efficient and patient-focused care.You will work collaboratively with colleagues across the department, contributing to a positive and inclusive team environment.

We are looking for a confident and approachable communicator who can effectively liaise with patients, consultants, and staff at all levels. The ideal candidate will be enthusiastic, well-organised, and able to manage competing priorities in a busy environment, while maintaining professionalism and attention to detail.

The ideal candidate should be able to bring strong interpersonal skills, a proactive mindset, and the ability to handle sensitive information with tact and discretion. A commitment to teamwork, problem-solving, and delivering excellent service is essential.

Main duties of the job

• Act as a key point of contact for patients, consultants, and medical staff
• Respond to enquiries with sensitivity, professionalism, and efficiency
• Prepare and send clinical correspondence within agreed timescales and quality standards
• Escalate urgent test results and important communications promptly
• Provide support and cover for colleagues when required
• Work in line with Trust and national policies, including waiting list management and 18-week pathway targets

Closing date of applications: 12 November 2026Interview date: 26 November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Details

Date posted

05 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata pa

Contract

Permanent

Working pattern

Part-time

Reference number

320-W&C-BUR-1270

Job locations

Queens Hospital Burton

Belvedere Road

Burton on Trent

DE13 0RB

United Kingdom

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Education, Training and Qualifications CPD Requirements

Essential

• oGCSE English (9-4 or A-C

Desirable

• NVQ 3 in Business Administration or equivalent knowledge and skills
• Medical terminology certificate or experience
• Audio typing/typing certificate or experience

Experience and Knowledge

Essential

• Demonstrable experience of working in a customer care/patient care environment
• To be able to demonstrate substantial experience in an NHS administrative role to include using multiple applications

Desirable

• An understanding of the 18- week RTT process and a knowledge of the Trust Patient Access Policy
• Experience of working in a health care administrative role
• An understanding of General Data Protection Regulation (GDPR)
• An understanding of cancer referral process and targets

Skills and ability

Essential

• To be able to demonstrate the ability to work towards deadlines
• To be able to demonstrate the ability to work independently as well as part of a team
• To be able to demonstrate an advance level of IT to include Microsoft Word and Excel
• Able to deal with barriers to communication such as language and dealing with anxious patients

Desirable

• Ability to plan and delegate within the team and manage day to day workload

Person Specification

Education, Training and Qualifications CPD Requirements

Essential

• oGCSE English (9-4 or A-C

Desirable

• NVQ 3 in Business Administration or equivalent knowledge and skills
• Medical terminology certificate or experience
• Audio typing/typing certificate or experience

Experience and Knowledge

Essential

• Demonstrable experience of working in a customer care/patient care environment
• To be able to demonstrate substantial experience in an NHS administrative role to include using multiple applications

Desirable

• An understanding of the 18- week RTT process and a knowledge of the Trust Patient Access Policy
• Experience of working in a health care administrative role
• An understanding of General Data Protection Regulation (GDPR)
• An understanding of cancer referral process and targets

Skills and ability

Essential

• To be able to demonstrate the ability to work towards deadlines
• To be able to demonstrate the ability to work independently as well as part of a team
• To be able to demonstrate an advance level of IT to include Microsoft Word and Excel
• Able to deal with barriers to communication such as language and dealing with anxious patients

Desirable

• Ability to plan and delegate within the team and manage day to day workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital Burton

Belvedere Road

Burton on Trent

DE13 0RB

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital Burton

Belvedere Road

Burton on Trent

DE13 0RB

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Coordinator

Esther Kersey

[email protected]

07353131768

Details

Date posted

05 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata pa

Contract

Permanent

Working pattern

Part-time

Reference number

320-W&C-BUR-1270

Job locations

Queens Hospital Burton

Belvedere Road

Burton on Trent

DE13 0RB

United Kingdom

Supporting documents

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