Pathway Coordinator/Support Secretary

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University Hospitals of Derby and Burton NHS Foundation Trust Pathway Coordinator/Support Secretary

The closing date is 05 November 2026

Apply for this job

Job summary

An exciting opportunity has arisen within the Vascular Service for an enthusiastic, organised and adaptable individual to join our Medical Secretarial Team as a full-time support secretary.

You will be part of a friendly and supportive team providing administrative support to 8 Consultants, Registrars and Clinical Nurse Specialists within a busy and growing speciality.

This varied role involves delivering a comprehensive medical secretarial service, including typing and distributing clinical correspondence, managing patient pathways, supporting waiting list management, scheduling appointments and responding to telephone enquiries from patients and healthcare professionals.

We are looking for motivated individuals with excellent communication, organisational and time management skills who can build effective working relationships with clinicians, colleagues and patients. You will be able to prioritise a busy workload, work accurately under pressure, and demonstrate strong problem-solving skills. A flexible and proactive approach is essential to meet the needs of the service.

Applicants should have previous medical secretarial or relevant administrative experience and a good understanding of appointment scheduling and waiting list management processes. Knowledge of medical terminology would be advantageous but is not essential.

Main duties of the job

• Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard
• Be a point of contact for patients and medical staff ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Knowledge of Word, Excel, T-Pro, Ormis, Cito and e-mail systems
• Diary management
• Telephone queries
• Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline
• Supporting Medical Secretaries with booking patients for surgery
• Support Medical Secretaries with general administration

Closing date for applications: 5th November 2026

Interview date: 19th November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Details

Date posted

29 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata pa

Contract

Permanent

Working pattern

Full-time

Reference number

320-SURG-1515

Job locations

Royal Derby Hospital

Uttoxeter Road

Derbyshire

DE22 3NE

United Kingdom

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Education

Essential

• GCSE English (9-4 or A-C)

Experience and Knowledge

Essential

• Demonstrable experience in admin/secretarial role including wide range of administration and clerical duties
• Experience of Microsoft office suite (word, excel)
• Demonstrates the ability to work autonomously escalating where appropriate
• Demonstrates good communication skills

Desirable

• Understanding of RTT pathways

Skills and ability

Essential

• Advanced level of IT to include Microsoft Word and Excel
• Advanced keyboard skills/audio/copy typing

Desirable

• Experience of using Trust systems such as Lorenzo and T-Pro

Person Specification

Education

Essential

• GCSE English (9-4 or A-C)

Experience and Knowledge

Essential

• Demonstrable experience in admin/secretarial role including wide range of administration and clerical duties
• Experience of Microsoft office suite (word, excel)
• Demonstrates the ability to work autonomously escalating where appropriate
• Demonstrates good communication skills

Desirable

• Understanding of RTT pathways

Skills and ability

Essential

• Advanced level of IT to include Microsoft Word and Excel
• Advanced keyboard skills/audio/copy typing

Desirable

• Experience of using Trust systems such as Lorenzo and T-Pro

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derbyshire

DE22 3NE

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derbyshire

DE22 3NE

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Coordinator

Abi Wells

[email protected]

01332785810

Details

Date posted

29 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata pa

Contract

Permanent

Working pattern

Full-time

Reference number

320-SURG-1515

Job locations

Royal Derby Hospital

Uttoxeter Road

Derbyshire

DE22 3NE

United Kingdom

Supporting documents

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