Senior Service Administration Supervisor

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Swansea Bay University Health Board Senior Service Administration Supervisor

The closing date is 18 November 2026

Apply for this job

Job summary

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES

If internal to NHS Wales, please contact your line manager before applying for this secondment position.

We are the Emergency Medical Retrieval and Transfer Service (EMRTS) and work collaboratively in partnership with NHS Wales, Welsh Government, and Wales Air Ambulance Charity. We provide Physician and Practitioner-delivered Pre-Hospital/inter-hospital critical care services to our community and networks across Wales. In addition to the EMRTS response, the service delivers the deployment of the Adult Critical Care Transfer Service (ACCTS) which is a predominately road-based service with dedicated critical care transfer staff, vehicles and equipment from our bases in Cardiff and Bangor.

We have an exciting opportunity for an enthusiastic and motivated individual to join the Service on a 14-month secondment.

This secondment offers an excellent opportunity to gain experience within a national service, working closely with a wide range of stakeholders and contributing to the continued development and success of EMRTS and ACCTS across Wales.

Main duties of the job

Working directly with the EMRTS Business Manager, the postholder will support the delivery of key business functions that ensure the smooth and effective running of the Service. Key responsibilities will include:

Providing day-to-day supervision and management of the administration team, based across Wales.

Financial administration processes, including the use of Oracle and invoice processing, in accordance with SBUHB policies and procedures.

Supporting the implementation and administration of key service systems, including ESR and staff rota management systems.

Providing administrative support to a range of service meetings, including agenda preparation, minute taking and the management of associated action logs.

Providing administrative and business support to the Senior Leadership Team.

Deputising for the Business Manager, as required.

This secondment offers an excellent opportunity to gain experience within a national service, working closely with a wide range of stakeholders and contributing to the continued development and success of EMRTS and ACCTS across Wales.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Details

Date posted

04 November 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,819 to £31,626 a year per annum pro rata

Contract

Secondment

Working pattern

Part-time

Reference number

130-AC168-1126

Job locations

EMRTs Cyrmu, Wales Air Ambulance

Ty Elusen, Fford Angel, Llanelli Gate, Dafen

Llanelli

SA14 8LQ

United Kingdom

Job description

Job responsibilities

This post is a secondment for 14 months to cover maternity leave.

A full and detailed JD is attached to this advert

This part time, position will be located at Dafen, Llanelli, with the requirement to travel across our Welsh bases.

Job description

Job responsibilities

This post is a secondment for 14 months to cover maternity leave.

A full and detailed JD is attached to this advert

This part time, position will be located at Dafen, Llanelli, with the requirement to travel across our Welsh bases.

Person Specification

Qualifications & Knowledge

Essential

• Diploma level qualification or equivalent demonstrable experience
• Advanced keyboard skills
• Awareness of policies and procedures relating to dealing with confidential data, both personal and organisational.
• knowledge of records management/destruction of records.
• Knowledge of information governance protocol and importance of confidentiality.

Desirable

• Business administration qualification
• ECDL/ typing qualification

Experience

Essential

• Experience of working in a complex organisation providing comprehensive administrative/PA service within a corporate team
• Experience of taking comprehensive formal minutes and transcriptions.
• Experience of communicating with all levels of professional staff and the public.
• Experience of dealing with confidential matters and sensitive data, and regarding the appropriate maintenance and storage of records

Desirable

• Administering finance systems, e.g. requisitions, budget monitoring
• Working in an NHS environment.

Person Specification

Qualifications & Knowledge

Essential

• Diploma level qualification or equivalent demonstrable experience
• Advanced keyboard skills
• Awareness of policies and procedures relating to dealing with confidential data, both personal and organisational.
• knowledge of records management/destruction of records.
• Knowledge of information governance protocol and importance of confidentiality.

Desirable

• Business administration qualification
• ECDL/ typing qualification

Experience

Essential

• Experience of working in a complex organisation providing comprehensive administrative/PA service within a corporate team
• Experience of taking comprehensive formal minutes and transcriptions.
• Experience of communicating with all levels of professional staff and the public.
• Experience of dealing with confidential matters and sensitive data, and regarding the appropriate maintenance and storage of records

Desirable

• Administering finance systems, e.g. requisitions, budget monitoring
• Working in an NHS environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Swansea Bay University Health Board

Address

EMRTs Cyrmu, Wales Air Ambulance

Ty Elusen, Fford Angel, Llanelli Gate, Dafen

Llanelli

SA14 8LQ

United Kingdom

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Swansea Bay University Health Board

Address

EMRTs Cyrmu, Wales Air Ambulance

Ty Elusen, Fford Angel, Llanelli Gate, Dafen

Llanelli

SA14 8LQ

United Kingdom

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

EMRTS Business Manager

Hayley Blyth

[email protected]

03003000057

Details

Date posted

04 November 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,819 to £31,626 a year per annum pro rata

Contract

Secondment

Working pattern

Part-time

Reference number

130-AC168-1126

Job locations

EMRTs Cyrmu, Wales Air Ambulance

Ty Elusen, Fford Angel, Llanelli Gate, Dafen

Llanelli

SA14 8LQ

United Kingdom

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