Wellbeing Practitioner, Mental Health Single Point of Contact
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Hywel Dda University Health Board Wellbeing Practitioner, Mental Health Single Point of Contact
The closing date is 16 November 2026
Job summary
This is an exciting opportunity to play a key role in shaping and modernising Mental Health services in the Hywel Dda University Health Board. The role of the Wellbeing Practitioner will be based in Prince Philip Hospital, Llanelli.
One of the central points of Hywel Dda's 'Transforming Mental Health Agenda' is a 'Single Point of Contact to improve access for everyone'. This Single Point of Contact is a 24/7 telephone mental health triage assessment service delivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome. The philosophy of the service is as follows:
- Compassion - When people ask for support for a crisis of their mental health, they are listened to & supported.
- Prevention - Access to support should be as early as possible, ideally before the point of crisis.
- Equality - A crisis of mental health should be treated with the same urgency as physical health care.
- Resilience - Build responses on the strengths of the individual and provide information and options for self-care and self-referral.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
As a Band 5 Wellbeing Practitioner you will provide an all-age service offering high quality telephone triage, coaching, advice, and assessment to individuals with existing mental illness, in mental distress or in acute crisis, resulting in a safe and appropriate clinical decision. Information, advice and guidance will also be provided for families and carers. There will be a professional telephone line for our partner agencies such as GP's, Welsh Ambulance, Local Authority, Police and the third sector.
The Wellbeing Practitioner will work under the guidance of a Senior Practitioner on a shift basis covering 24 hours 7 days a week with a varied multi-disciplinary team. They will use a range of psychological interventions and skills to support individuals with mental health problems.
They will support the Clinical Lead in developing the new innovative Mental Health Single Point of Contact service which will be facilitated though the National 111 service. They will be an experienced Practitioner who can provide individualised care in line with the organisations core values to deliver a safe and efficient service to those accessing it.
The service will operate 24 hours 7 days a week and the post holder will need to be flexible to meet the service need. The role will require shift work and will include out of hours and weekend working.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Details
Date posted
28 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,557 to £39,631 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
100-ACS237-1026
Job locations
Prince Philip Hospital
Bryngwyn Mawr
Llanelli
SA14 8QF
United Kingdom
Job description
Job responsibilities
Ongoing support and professional development will be provided alongside personal development and a comprehensive induction and training package.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 23/11/2026
Job description
Job responsibilities
Ongoing support and professional development will be provided alongside personal development and a comprehensive induction and training package.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 23/11/2026
Person Specification
Qualifications and knowledge
Essential
- Educated to graduate/diploma level in a related field e.g. psychology, social care, occupational therapy Or equivalent demonstrable experience of working at graduate/diploma level, or lived experience of mental ill health
- Knowledge of a broad range of mental health and well-being conditions
- Knowledge of the Mental Health Act and Mental Capacity Act
Desirable
- Knowledge and experience of delivering therapeutic interventions
- Awareness of national and local issues concerning mental health
Experience
Essential
- Experience of working with individuals with mental illness
- Working knowledge of risk management
- Sound knowledge of clinical/service issues within area of practice
- Knowledge and application of safeguarding policies and procedures for children and adults
Desirable
- Knowledge of care co-ordination procedures
- Application of evidenced based psychological therapy interventions
- Working knowledge and application of the recovery model
- Lived experience of mental ill health
Other
Essential
- Ability to travel across the health board footprint in a timely manner
- Flexible working in line with service need over 24 hours 7 days a week
Language Skills
Desirable
- Welsh Speaker (Level 1)
Qualifications and knowledge
Essential
- Educated to graduate/diploma level in a related field e.g. psychology, social care, occupational therapy Or equivalent demonstrable experience of working at graduate/diploma level, or lived experience of mental ill health
- Knowledge of a broad range of mental health and well-being conditions
- Knowledge of the Mental Health Act and Mental Capacity Act
Desirable
- Knowledge and experience of delivering therapeutic interventions
- Awareness of national and local issues concerning mental health
Experience
Essential
- Experience of working with individuals with mental illness
- Working knowledge of risk management
- Sound knowledge of clinical/service issues within area of practice
- Knowledge and application of safeguarding policies and procedures for children and adults
Desirable
- Knowledge of care co-ordination procedures
- Application of evidenced based psychological therapy interventions
- Working knowledge and application of the recovery model
- Lived experience of mental ill health
Other
Essential
- Ability to travel across the health board footprint in a timely manner
- Flexible working in line with service need over 24 hours 7 days a week
Language Skills
Desirable
- Welsh Speaker (Level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Hywel Dda University Health Board
Address
Prince Philip Hospital
Bryngwyn Mawr
Llanelli
SA14 8QF
United Kingdom
Employer's website
https://hduhb.nhs.wales/ (Opens in a new tab)
Employer details
Employer name
Hywel Dda University Health Board
Address
Prince Philip Hospital
Bryngwyn Mawr
Llanelli
SA14 8QF
United Kingdom
Employer's website
https://hduhb.nhs.wales/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Clinical Lead
Joe Thomas
01437772820
Details
Date posted
28 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,557 to £39,631 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
100-ACS237-1026
Job locations
Prince Philip Hospital
Bryngwyn Mawr
Llanelli
SA14 8QF
United Kingdom
Supporting documents
Privacy notice
Hywel Dda University Health Board's privacy notice (opens in a new tab)
Support links
© Crown copyright
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