User Administrator

We are looking for a User Administrator to support a highly sensitive, business-critical IT system within a secure government environment.

The role will focus on user account administration, access management, end-user support and system familiarisation, working closely with internal teams and other government stakeholders.

Key Responsibilities

• Manage the end-to-end user account process, including creating, amending and terminating accounts.
• Ensure users have the appropriate access to systems and information required for their role.
• Maintain accurate account-management processes, records and supporting documentation.
• Liaise with internal and external stakeholders regarding user access and system issues.
• Deliver initial system familiarisation and basic end-user training.
• Support reasonable adjustment requirements where needed.
• Provide basic IT fault finding and act as an "intelligent hands" resource for technical teams.
• Support system patching and other straightforward technical activity where required.
• Act as a local point of contact for system support provided by other government departments.
• Provide administrative support to the wider team across multiple locations.
• Support general operational and ad hoc activities required to maintain the service.

Essential Experience

• Experience in user administration, account management or system administration.
• Strong stakeholder management skills.
• Good written and verbal communication skills.
• Strong attention to detail and the ability to work accurately in a highly controlled environment.
• Good Microsoft Office skills, including Word, Outlook and Excel.
• Ability to understand complex information quickly and work to tight deadlines.

Desirable Experience

• Previous experience supporting highly secure or sensitive IT systems.
• Experience within government, defence, national security or another regulated environment.
• Experience with non-technical account management or access administration.
• Experience delivering user familiarisation or basic system training.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.