Debt Recovery Officer

Debt Recovery Officer

Job Type: Contract

Location: Hybrid working, with a minimum of 2 days per week in the office

Pay Rate: £20.74 per hour PAYE / £27.31 per hour Umbrella

We are seeking a Debt Recovery Officer to support debt collection and enforcement activity across a varied portfolio, including council tax, sundry debts and other revenue streams. This Debt Recovery Officer position is suited to someone with strong negotiation skills, sound knowledge of debt recovery processes and a professional, customer-focused approach. The successful Debt Recovery Officer will help maximise income collection while ensuring all action is taken fairly and in line with relevant legislation, policy and procedure.

• Recover outstanding debts across assigned portfolios in an efficient and professional manner.
• Assess cases objectively and determine the most appropriate recovery or enforcement action.
• Manage debt recovery activity in line with legislation, case law and internal policies.
• Liaise with customers, courts, enforcement agents and other stakeholders to progress cases.
• Provide clear advice and support to customers while balancing revenue collection priorities.
• Maintain accurate records and update case information on relevant systems.
• Monitor cases through the recovery cycle and escalate where necessary.
• Contribute to high standards of service delivery across a diverse community environment.

• Previous experience in debt recovery, enforcement or income collection.
• Understanding of county court and/or magistrates’ court recovery procedures.
• Ability to interpret and apply legislation, policies and procedures accurately.
• Strong verbal and written communication skills with the ability to negotiate effectively.
• Good numerical, analytical and problem-solving skills.
• Sound decision-making ability and confidence in managing sensitive cases.
• Experience delivering high-quality customer service in a public-facing or regulated environment.
• Working knowledge of debt recovery systems, including sundry debt platforms, would be beneficial.

To apply for this Recovery Officer opportunity, please submit your CV outlining your relevant experience.