Care Navigator
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Bedford Street Surgery Care Navigator
The closing date is 23 December 2026
Job summary
Are you an experienced and empathetic person looking to play a vital role in primary care? Our busy and friendly GP practice is seeking a dedicated Care Navigator / Receptionist to join our team and ensure the smooth running of our front desk and patient care.
The role will be based across the main practice at Bedford Street Surgery and the branch site at Furzton Medical Centre and will include handling patient requests with empathy face to face, by phone or through online consultation services to deliver high-quality, patient focused care. The role will support the care navigator team in covering absence so flexibility to work different shifts and at short notice will be essential. You will work 30 hours a week with regular hours of work. This will be underpinned by your need to provide flexible working to cover staff absences.
The role requires someone with motivation and compassion who is able to deliver exceptional care, work independently and as part of a team, multitask and work calm and effectively under pressure to ensure our patients feel heard and supported.
The role will include admin responsibilities which include processing prescriptions, registering patients, handling clinical follow ups with patients and patient communications.
If you think this role is for you and you have the experience required to provide exceptional patient care with flexible working hours please submit your cv.
Main duties of the job
Support the care navigator team in processing admin requests on a daily basis and provide patients with information and support whilst adhering to gdpr. Deliver a high-quality, patient-focused service with empathy, compassion and advice.
Coordinate patient appointments, follow-ups, and care navigation
Ensure the patient calls are answered and responded to in a timely manner
Act as a key point of contact for patients, clinicians, and external partners and signpost to other services.
Process prescriptions in accordance with practice policies
Undertake administrative work which includes composing text messages, contacting patients to attend schedules services and support patients with enquiries.
Attend staff reviews, training and appraisals.
About us
We have two sites, one in Bletchley, Bedford Street Surgery and one in Furzton and are a partnership of five doctors, who serve over 16,200 patients.
Our practice population is continuing to grow as is our staffing. We have a variety of staff at both of our sites, including 7 gps, practice nurses, nurse practitioners, health care assistants, paramedics, pharmacists and specialist nurses offering a mdt team where we meet monthly to discuss patient care. In administration we have a care coordinator team and a care navigator team who work to provide health care appointments, follow ups and care signposting. Our teams are supported by secretaries, Care Coordinator Manager, a finance team and practice manager and an Assistant Practice Manager.
Details
Date posted
03 November 2026
Pay scheme
Other
Salary
£12.75 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3072-26-0005
Job locations
4 Bedford Street
Bletchley
Milton Keynes
Buckinghamshire
MK7 8PT
United Kingdom
Furzton Medical Centre
67 Dulverton Drive
Furzton
MILTON KEYNES
MK4 1EW
United Kingdom
Job description
Job responsibilities
The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting conditionb
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately in a welcoming, professional and empathetic manner. Process patient requests for appointments. Process repeat prescription requested.
- Initiate contact with and respond to requests from patients, team members and external agencies. Enter read-code data on the clinical system. Photocopy documentation as required ensuring rooms are displayed with correct information.
- Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients healthcare records as necessary. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the supervisors.
- Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and noticeboards. Support all clinical staff with general tasks as requested. Process waiting lists and recall systems for patient clinics
Job responsibilities
The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting conditionb
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately in a welcoming, professional and empathetic manner. Process patient requests for appointments. Process repeat prescription requested.
- Initiate contact with and respond to requests from patients, team members and external agencies. Enter read-code data on the clinical system. Photocopy documentation as required ensuring rooms are displayed with correct information.
- Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients healthcare records as necessary. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the supervisors.
- Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and noticeboards. Support all clinical staff with general tasks as requested. Process waiting lists and recall systems for patient clinics
Person Specification
Skills & Personal Qualities
Essential
- Full UK Driving Licence.
- Excellent customer care and communication skills.
- Strong command of the English language, both written and spoken.
- IT literacy, with proficiency in basic software such as Microsoft Word and Excel.
- Ability to work effectively as part of a team and provide evidence of teamwork skills.
Desirable
- Knowledge of Systm one
- Previous experience working in a GP practice or similar healthcare setting.
Experience
Essential
- Working within a NHS or Care Home setting
- Empathy and compassion
- A desire to help people
Desirable
- Experience of working in a GP practice
Qualifications
Essential
- GCSE grade A-C in English and maths
Desirable
- Care Certificate or experience in a NHS setting
Skills & Personal Qualities
Essential
- Full UK Driving Licence.
- Excellent customer care and communication skills.
- Strong command of the English language, both written and spoken.
- IT literacy, with proficiency in basic software such as Microsoft Word and Excel.
- Ability to work effectively as part of a team and provide evidence of teamwork skills.
Desirable
- Knowledge of Systm one
- Previous experience working in a GP practice or similar healthcare setting.
Experience
Essential
- Working within a NHS or Care Home setting
- Empathy and compassion
- A desire to help people
Desirable
- Experience of working in a GP practice
Qualifications
Essential
- GCSE grade A-C in English and maths
Desirable
- Care Certificate or experience in a NHS setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bedford Street Surgery
Address
4 Bedford Street
Bletchley
Milton Keynes
Buckinghamshire
MK7 8PT
United Kingdom
Employer's website
https://www.bedfordstreetsurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
Bedford Street Surgery
Address
4 Bedford Street
Bletchley
Milton Keynes
Buckinghamshire
MK7 8PT
United Kingdom
Employer's website
https://www.bedfordstreetsurgery.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Assistant Practice Manager
Leanne Hand
01908658858
Details
Date posted
03 November 2026
Pay scheme
Other
Salary
£12.75 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3072-26-0005
Job locations
4 Bedford Street
Bletchley
Milton Keynes
Buckinghamshire
MK7 8PT
United Kingdom
Furzton Medical Centre
67 Dulverton Drive
Furzton
MILTON KEYNES
MK4 1EW
United Kingdom
Privacy notice
Bedford Street Surgery's privacy notice (opens in a new tab)
Support links
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