Customer Care Administrator

Customer Care Coordinator (12 MONTH Maternity Cover)

• Location: Exeter
• Salary: £24,600
• Job Type: Full-time, 12 month FTC
• Hours: Monday - Friday 9-5 with 1 hour lunch

Are you passionate about delivering exceptional customer service and solving problems efficiently?

Do you thrive in a fast-paced environment where no two days are the same?

Our client in Exeter is recruiting for a Customer Care Coordinator to join a successful and well-established organisation within the housing sector.

This is an exciting opportunity to play a key role in supporting homeowners, coordinating maintenance activities, and ensuring customer issues are resolved quickly and professionally.

The Role

As a Customer Care Coordinator, you will act as the main point of contact for customers, liaising with site teams, maintenance operatives, and subcontractors to ensure a smooth and efficient customer experience.

Key Responsibilities

• Provide outstanding customer support to homeowners.
• Respond to customer queries and reported defects in a professional and timely manner.
• Accurately record customer information and update internal systems.
• Coordinate appointments, labour, and materials to ensure issues are resolved efficiently.
• Issue work orders to maintenance operatives and subcontractors and monitor progress through to completion.
• Build strong working relationships with departments including Construction, Sales, Technical, and Commercial teams.
• Ensure company service standards and key performance indicators are achieved.
• Carry out general administration duties as required.
• Promote and support health, safety, and environmental compliance.

About You

We are looking for an organised and customer-focused individual with excellent communication skills and a proactive approach to problem-solving.

Essential Skills & Experience

• Strong customer service and communication skills.
• Excellent attention to detail and administrative abilities.
• Ability to remain calm and focused in a busy, fast-paced environment.
• Strong organisational and problem-solving skills.
• Competent user of Microsoft Word, Excel, and Outlook.

Desirable

• Previous customer care or customer service experience.
• Experience within housing, construction, property, or a related sector.
• Knowledge of COINS software would be advantageous, although full training will be provided.

What's on Offer?

• Bonus scheme
• Contributory pension
• Ongoing training and development
• Clear career progression opportunities
• Supportive and collaborative team environment

If you're looking for a role where you can make a real difference to customers while developing your career within a growing organisation, we'd love to hear from you!