Band 3 Receptionist/Administrator - Longbridge CMHT
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Birmingham and Solihull Mental Health NHS Foundation Trust Band 3 Receptionist/Administrator - Longbridge CMHT
The closing date is 08 November 2026
Job summary
An exciting opportunity has arisen for a full-time Receptionist/Administrator to work within the Longbridge Community Mental Health Team.
Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
Main duties of the job
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.
Whilst primarily based within one team, the post holder may be required to provide support to other teams across the locality in response to service demands and operational requirements.About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
436-8366974
Job locations
Longbridge Health and Community Centre
10 Park Way
Birmingham
B45 9PL
United Kingdom
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Qualifications
Essential
- NVQ Level II in Business Administrationor equivalent or working towards
- GCSE English or equivalent
Desirable
- RSA II Typing
Experience
Essential
- Experience in dealing with a range of disciplines in healthcare and sensitive situations
- Experience in a customer focussed healthcare environment
Desirable
- Experience of working in a healthcare client faced organisation
Skills
Essential
- Up-to-date working knowledge of all Microsoft packages
- Experience of working in a healthcare setting
Desirable
- Working knowledge of RiO
Qualifications
Essential
- NVQ Level II in Business Administrationor equivalent or working towards
- GCSE English or equivalent
Desirable
- RSA II Typing
Experience
Essential
- Experience in dealing with a range of disciplines in healthcare and sensitive situations
- Experience in a customer focussed healthcare environment
Desirable
- Experience of working in a healthcare client faced organisation
Skills
Essential
- Up-to-date working knowledge of all Microsoft packages
- Experience of working in a healthcare setting
Desirable
- Working knowledge of RiO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
Longbridge Health and Community Centre
10 Park Way
Birmingham
B45 9PL
United Kingdom
Employer's website
https://www.bsmhft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
Longbridge Health and Community Centre
10 Park Way
Birmingham
B45 9PL
United Kingdom
Employer's website
https://www.bsmhft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Support Service Manager
Atul Ghai
07497519659
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
436-8366974
Job locations
Longbridge Health and Community Centre
10 Park Way
Birmingham
B45 9PL
United Kingdom
Supporting documents
Privacy notice
Birmingham and Solihull Mental Health NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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