Administration Officer

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University Hospitals Coventry and Warwickshire NHS Trust Administration Officer

The closing date is 09 November 2026

Apply for this job

Job summary

Join our dedicated administrative team at University Hospitals Coventry and Warwickshire (UHCW) at our City of Coventry Health Centre Site and play a key role in supporting the delivery of high-quality patient care. As anAdministration Officer, you will provide efficient and professional administrative support, ensuring the smooth day-to-day running of services across the Trust.

You will be responsible for managing enquiries, maintaining accurate records, coordinating appointments and meetings, and supporting colleagues across a busy healthcare environment. We are looking for an organised, proactive individual with excellent communication skills, strong attention to detail, and the ability to work effectively both independently and as part of a team.

This is an excellent opportunity to develop your administrative career within one of the UK's leading NHS organisations while making a meaningful difference to patients and staff every day.

Apply today and help us deliver exceptional care together.

Please note this vacancy is not eligible for sponsorship.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

• Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
• Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate
• Communicate with staff, patients and/or external organisations using appropriate methods

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B2-8394024

Job locations

City of Coventry Health Centre

2 Stoney Stanton Road

Coventry

CV1 4FS

United Kingdom

Job description

Job responsibilities

• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
• Assist with training new team members in Trust operational systems and department procedures
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly
• Prioritise daily tasks to achieve timescales set
• Provide appropriate cover in the absence of other members of the team
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement

For further details please see the attached job description.

Job description

Job responsibilities

• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
• Assist with training new team members in Trust operational systems and department procedures
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly
• Prioritise daily tasks to achieve timescales set
• Provide appropriate cover in the absence of other members of the team
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement

For further details please see the attached job description.

Person Specification

Qualifications

Essential

• oBasic numeracy and literacy qualifications. oNVQ 2 in Customer Care or equivalent or willing to work towards.

Experience

Essential

• oExperience in a customer facing role.

Desirable

• oNHS or Public Sector experience. oExperience of working in a busy administration environment.

Knowledge

Essential

• oWorking knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Skills

Essential

• oAble to communicate clearly, both written and verbally. oMaintains a high level of accuracy oAble to prioritise and organise own workload. oAble to track information.

Commitment to Trust Values and Behaviours

Essential

• o Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only o Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Person Specification

Qualifications

Essential

• oBasic numeracy and literacy qualifications. oNVQ 2 in Customer Care or equivalent or willing to work towards.

Experience

Essential

• oExperience in a customer facing role.

Desirable

• oNHS or Public Sector experience. oExperience of working in a busy administration environment.

Knowledge

Essential

• oWorking knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Skills

Essential

• oAble to communicate clearly, both written and verbally. oMaintains a high level of accuracy oAble to prioritise and organise own workload. oAble to track information.

Commitment to Trust Values and Behaviours

Essential

• o Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only o Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

City of Coventry Health Centre

2 Stoney Stanton Road

Coventry

CV1 4FS

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

City of Coventry Health Centre

2 Stoney Stanton Road

Coventry

CV1 4FS

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager for Therapies

Donna Morris

[email protected]

02476965710

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B2-8394024

Job locations

City of Coventry Health Centre

2 Stoney Stanton Road

Coventry

CV1 4FS

United Kingdom

Supporting documents

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