Care Group Waiting List Coordinator - Care Group B
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Norfolk and Norwich University Hospital Care Group Waiting List Coordinator - Care Group B
The closing date is 03 November 2026
Job summary
We are looking for a Waiting List Co-Ordinator to become a member of a truly collaborative and hardworking team who provide administrative support to the Care Group B, with a focus on Oral Health and Head and Neck. This will include scheduling patients for various procedures with the specialty, utilising the treatment areas and nursing resources efficiently. The post holder will work as part of a team providing waiting list management for the specialty. This role relies on close working relationships between Consultants, Secretaries, and patients.
Main duties of the job
- To facilitate the management of day case and inpatient waiting lists ensuring that the lists available are fully utilised. As these lists are subject to change according to the clinical priority, this may involve cancellation and re-arrangement of dates and direct contact with patients to impart this news.
- To independently select patients from waiting lists, ensuring that the available lists are used to their fullest capacity.
- To select patients for Consultant diagnostic lists, as requested by that individual Consultant according to agreed criteria.
- To work closely with Consultants, Secretaries, Technicians to ensure the smooth running of waiting lists and attendance processes.
- To be proficient in the use of PAS and Intellect. This entails ensuring lists are available 6 weeks in advance and patients booked in advance and that clinical priorities, such as infection risks, diabetes, etc., are acknowledged and factored into the list order. This can also include ensuring appropriate equipment is available.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
234-26-B1281
Job locations
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom
Job description
Job responsibilities
- To deal with telephone queries relating to attendances and information relating to waiting lists. Patients are often anxious, upset, aggressive or angry if a wait is incurred.
- To produce waiting list reports as required by the Operational Manager and Administration Manager.
- Investigate patients who do not attend to establish if they still require investigations and then take appropriate action in line with Trust policy.
- Ensure all procedures relating to waiting lists and deferred patients are adhered to relating to the patient Access Policy and Trust Policies & Procedures on data collection and confidentiality.
- Ensure waiting list information is updated where necessary, this entails ensuring every contact with the patient is documented on the waiting list entry.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- To deal with telephone queries relating to attendances and information relating to waiting lists. Patients are often anxious, upset, aggressive or angry if a wait is incurred.
- To produce waiting list reports as required by the Operational Manager and Administration Manager.
- Investigate patients who do not attend to establish if they still require investigations and then take appropriate action in line with Trust policy.
- Ensure all procedures relating to waiting lists and deferred patients are adhered to relating to the patient Access Policy and Trust Policies & Procedures on data collection and confidentiality.
- Ensure waiting list information is updated where necessary, this entails ensuring every contact with the patient is documented on the waiting list entry.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
- Good IT skills particularly Excel (Microsoft Office)
Experience
Essential
- Awareness of Patient Access Policy
Skills
Essential
- Excellent communication and organisational skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Qualifications
Essential
- Good standard of literacy and numeracy
- Good IT skills particularly Excel (Microsoft Office)
Experience
Essential
- Awareness of Patient Access Policy
Skills
Essential
- Excellent communication and organisational skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom
Employer's website
https://www.nnuh.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom
Employer's website
https://www.nnuh.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Admin lead
Claire Hilling
01603289211
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
234-26-B1281
Job locations
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom
Supporting documents
Privacy notice
Norfolk and Norwich University Hospital's privacy notice (opens in a new tab)
Support links
© Crown copyright
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