Support Secretary

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Liverpool University Hospitals NHS Foundation Trust Support Secretary

The closing date is 28 September 2026

Apply for this job

Job summary

To provide a comprehensive support to AHP's and speciality teams, including nurse practitioners.

To produce accurate correspondence in a timely manner, typing from audio dictation.

Main duties of the job

Type dictation from shorthand and/or audio, of clinical letters, discharge summaries, domiciliary visits, medical reports, rotas, references and general correspondence - including administration.

Ensure that effective communication both within the Trust and between the hospital, GPs and patients are maintained.

Working as part of the secretarial team in ensuring that discharges and clinic letters are typed and sent out in accordance with the locally agreed standards.

Deal with enquiries by letter/email/telephone from patients, GPs, other hospitals, police, solicitors, other consultants, unit management etc.

Arrange investigations, follow up and ensure that all results are presented to medical/surgical staff and subsequently filed into patients medical records within the Trust locally agreed time scales.

General office duties, including dealing with incoming and outgoing correspondence, filing and photocopying etc.

Cooperate fully in the introduction of new technology and of new methods of working as appropriate to the work of a medical secretary.

Through self-development, continuously update knowledge of new trends and maintain and improve own knowledge.

Liaise closely with other Trusts regarding patient information and management and establish good levels of communication/liaison with other hospitals and departments.

The ability and commitment to work as a team member and be able to adhere to strict deadlines

Must undertake all mandatory training as required by the Trust.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Details

Date posted

14 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-AMED-257-26

Job locations

RLH/BGH and UHA

Liverpool

L9 7AL

United Kingdom

Job description

Job responsibilities

We are looking for an experienced Support Secretary to join our small administrative team in this busy, friendly department.We are looking for an energetic and enthusiastic person with a mature, responsible and flexible outlook, you will be required to cover other sites. Previous experience as a support Secretary with audio-typing skills is essential. You will have a caring and courteous manner and enjoy working with and meeting people. You will also be able to work unsupervised and display initiative, whilst being aware of team membership.You will be responsible for typing clinical and administrative letters and other correspondence, answering telephone enquiries and dealing with patients from clinic when referred and taking minutes for management meetings. For further details / informal visits contact:

Anita Brislen, Assistant CBM for Therapies - 0151 529 3340

Job description

Job responsibilities

We are looking for an experienced Support Secretary to join our small administrative team in this busy, friendly department.We are looking for an energetic and enthusiastic person with a mature, responsible and flexible outlook, you will be required to cover other sites. Previous experience as a support Secretary with audio-typing skills is essential. You will have a caring and courteous manner and enjoy working with and meeting people. You will also be able to work unsupervised and display initiative, whilst being aware of team membership.You will be responsible for typing clinical and administrative letters and other correspondence, answering telephone enquiries and dealing with patients from clinic when referred and taking minutes for management meetings. For further details / informal visits contact:

Anita Brislen, Assistant CBM for Therapies - 0151 529 3340

Person Specification

Education/Qualifications

Essential

• Educated to GCSE/O Level standard/equivalen
• RSA/OCR Level II or equivalent
• Word Processing/Audio typing Skills
• Knowledge of medical terminology and secretarial procedures

Experience

Essential

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Experience working in an NHS office environment

Skills/Ability/Knowledge

Essential

• Excellent communication skills
• Able to use own initiative and respond to new challenges
• Self motivated and able to work with limited supervision
• Manage/prioritise own workload
• Ability to accurately maintain computerise and manual filing/documentation system
• Ability to work as part of a team
• Ability to manage difficult/sensitive situations
• Ability and willingness to undertake further training as required

Desirable

• Knowledge of internal PAS system
• Ability to supervise and motivate a team
• Time management skills
• Understanding of Trust internal policies as appropriate

Qualities/Attributes

Essential

• Able to adopt flexible approach when required
• Ability to build and maintain good working relationships

Other Requirements

Essential

• Understanding of confidential nature of role and awareness of Data Protection Act

Person Specification

Education/Qualifications

Essential

• Educated to GCSE/O Level standard/equivalen
• RSA/OCR Level II or equivalent
• Word Processing/Audio typing Skills
• Knowledge of medical terminology and secretarial procedures

Experience

Essential

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Experience working in an NHS office environment

Skills/Ability/Knowledge

Essential

• Excellent communication skills
• Able to use own initiative and respond to new challenges
• Self motivated and able to work with limited supervision
• Manage/prioritise own workload
• Ability to accurately maintain computerise and manual filing/documentation system
• Ability to work as part of a team
• Ability to manage difficult/sensitive situations
• Ability and willingness to undertake further training as required

Desirable

• Knowledge of internal PAS system
• Ability to supervise and motivate a team
• Time management skills
• Understanding of Trust internal policies as appropriate

Qualities/Attributes

Essential

• Able to adopt flexible approach when required
• Ability to build and maintain good working relationships

Other Requirements

Essential

• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

RLH/BGH and UHA

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

RLH/BGH and UHA

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant CBM for Therapies

Anita Brislen

[email protected]

01515293340

Details

Date posted

14 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-AMED-257-26

Job locations

RLH/BGH and UHA

Liverpool

L9 7AL

United Kingdom

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