Reception and Support Technician

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Mid and South Essex NHS Foundation Trust Reception and Support Technician

The closing date is 27 September 2026

Apply for this job

Job summary

An exciting opportunity has arisen for an enthusiastic and dedicated Receptionist to join our team in the Medical Education Centre at Basildon Hospital.

You will have a confident manner in both face-to-face and telephone communication, together with good IT skills. You will enjoy providing excellent customer care and have a passionate approach to your work.

This is a full-time position, Monday to Friday.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

No VISA sponsorship available for this role

Main duties of the job

• Act as first point of contact for visitors to the department, providing a welcoming environment, meeting and greeting all visitors and handling their enquiries professionally and helpfully
• Provide an excellent customer care service, including dealing with visitors, telephone and written enquiries for details of meetings, promotions, examinations, activities, training and development sessions and taking action as appropriate
• Liaise with key external organisations to ensure the smooth running of study days and other important events
• Assist with signing-in and refreshments at events
• Ensure any messages are passed to the appropriate person promptly
• Provide assistance in supporting an audio-visual service to meet the needs of the users, ensuring appropriate use of equipment at all times
• Report technical problems and undertake basic maintenance such as replacing microphones and batteries
• Work with internal and external customers to determine their needs for audio visual support during their event
• Support with the set-up of audio-visual equipment for training sessions and meetings
• Configure equipment to ensure it meets the requirements of the event

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Details

Date posted

14 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time

Reference number

390-COR-BA-5861

Job locations

Basildon

Nethermayne

Basildon

SS16 5NL

United Kingdom

Job description

Job responsibilities

For further information about the role and the essential criteria, please refer to the attached Job Description. We look forward to your application.Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Job description

Job responsibilities

For further information about the role and the essential criteria, please refer to the attached Job Description. We look forward to your application.Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person Specification

Qualifications

Essential

• GCSE or equivalent in English, Maths and IT
• Ability to use Microsoft Office confidently and competently (e.g Excel, Word, Outlook etc....)
• Technical experience of computers
• Ability to work under pressure and demonstrate attention to detail

Desirable

• Previous experience and knowledge of operating video conferencing and audio-visual equipment

Communication Skills

Essential

• Ability to communicate with people face to face, via email and over the telephone to a high standard

Desirable

• Previously worked in a customer facing role

Personal and People Development

Essential

• Flexible approach to work

Person Specification

Qualifications

Essential

• GCSE or equivalent in English, Maths and IT
• Ability to use Microsoft Office confidently and competently (e.g Excel, Word, Outlook etc....)
• Technical experience of computers
• Ability to work under pressure and demonstrate attention to detail

Desirable

• Previous experience and knowledge of operating video conferencing and audio-visual equipment

Communication Skills

Essential

• Ability to communicate with people face to face, via email and over the telephone to a high standard

Desirable

• Previously worked in a customer facing role

Personal and People Development

Essential

• Flexible approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS16 5NL

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS16 5NL

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Education Centre Manager

Leanne Howes

[email protected]

03004430003

Details

Date posted

14 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time

Reference number

390-COR-BA-5861

Job locations

Basildon

Nethermayne

Basildon

SS16 5NL

United Kingdom

Supporting documents

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