Patient Service Advisor
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Nexus Health Group Patient Service Advisor
The closing date is 21 September 2026
Job summary
Job Title: Fixed Term Patient Service Advisor
Hours: 10 hours per week
Location: Manor Place Surgery but may be required to work across Nexus Health Group
Closing Date: 21/09/2026
Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.
If you wish to apply, please complete an application form on our website:https://nexushealthgroup.nhs.uk/2025-application-form
PLEASE NOTE, WE DO NOT ACCEPT CVS.
Our Patient Service Advisors (PSAs) play a crucial role in ensuring our patients and service users are offered consistently high level of care. Our PSAs are often the first person our service users interact with when they visit our GP practices.
You will
Work with the Site Manager to ensure the smooth running of the reception area, and patient waiting areas.
To greet and assist patients in using our services
Patient enquiries are handled courteously, efficiently and with empathy.
Administration tasks are undertaken with due care and attention to details.
Adhere to Nexus policies and procedures
Main duties of the job
Deal with patient queries with empathy, respect and dignity
Signpost patients and staff to appropriate services. Ensuring the Amber and Bypass line is answered as a matter of priority
Take and records accurate messages and passes on to relevant people.
Responds appropriately to patients with specific accessibility needs
Liaise with outside organisations.
Arrange interpreters, as required
Direct patients wishing to make a complaint to the appropriate practice procedure.
Handle queries from complex patients on the amber line
On a rotational basis provide duty receptionist support to the clinical team
Handle queries from the bypass line
To support and develop the care co-ordinator role on a rotational basis
To provide a professional, courteous and responsive service to our patients, the clinical team and Nexus Health Group management.
Handle queries appropriately passed over to site from the access hub
To handle prescription requests at site level on a rotational basis.
About us
Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.
We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions
Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.
Details
Date posted
15 September 2026
Pay scheme
Other
Salary
£13.30 an hour
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
A5226-26-0049
Job locations
Manor Place Surgery
1 Manor Place
London
SE17 3BD
United Kingdom
Job description
Job responsibilities
Please see attached Job Description and Person Specification for details and requirements of the role.
Job description
Job responsibilities
Please see attached Job Description and Person Specification for details and requirements of the role.
Person Specification
Qualifications
Essential
- GCSE or NVQ Level 2 or equivalent experience.
- Computer literate, including MS word, excel, PowerPoint and Outlook
Qualifications
Essential
- GCSE or NVQ Level 2 or equivalent experience.
- Computer literate, including MS word, excel, PowerPoint and Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nexus Health Group
Address
Manor Place Surgery
1 Manor Place
London
SE17 3BD
United Kingdom
Employer's website
https://nexushealthgroup.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Nexus Health Group
Address
Manor Place Surgery
1 Manor Place
London
SE17 3BD
United Kingdom
Employer's website
https://nexushealthgroup.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
HR
Eman Ahmed
Details
Date posted
15 September 2026
Pay scheme
Other
Salary
£13.30 an hour
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
A5226-26-0049
Job locations
Manor Place Surgery
1 Manor Place
London
SE17 3BD
United Kingdom
Supporting documents
Privacy notice
Nexus Health Group's privacy notice (opens in a new tab)
Support links
© Crown copyright
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