Band 2 Ward Clerk

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University Hospitals Birmingham NHS Foundation Trust Band 2 Ward Clerk

The closing date is 13 September 2026

Apply for this job

Job summary

Ward Clerks -- Heartlands Hospital

We have an exciting opportunity for enthusiastic and organised individuals to join the ward clerk team at Heartlands Hospital.

We are currently recruiting for 8 posts within Heartlands with the following hours and set shift patterns:

26 hours per week (11.5-hour shifts - pattern includes rotational nights, days, weekends and bank holidays)

23 hours per week (11.5-hour shifts - pattern includes rotational nights, days, weekends and bank holidays)

31.5 hours (shift pattern to include weekdays, weekends and bank holidays)

19.15 hours (shift pattern is 19:30-01:00, 4 on 4 off, to include rotational weekends and bank holidays)

37.5 hours (Mon-Fri 08:00-16:00)

23 hours per week (11.5-hour shifts - pattern includes rotational nights, days, weekends and bank holidays)

37.5 hours (Mon-Fri 08:00-16:00)

22.5 hours (Mon-Fri 08:30-13:00)

As a Ward Clerk, you will play a key role in supporting the day-to-day administrative functions of a ward. You will act as the first point of contact for patients, visitors and staff, helping to ensure the smooth running of the ward environment.

Main duties of the job

Greeting Patients, visitors and staff

Updating Oceano system with admissions/transfers/discharges

Booking appointments

Liaising with staff/relatives

Answering phones/buzzers

Lifting/carrying patient notes

Filing notes

Requesting/booking outpatient notes via Case note tracking

Scanning

What We're Looking For:

Excellent organisational and communication skills

Ability to work well under pressure in a busy environment

A friendly and professional manner

Previous administrative or clerical experience (desirable, but not essential)

This is a fantastic opportunity to be part of a dedicated team providing vital support in a healthcare setting. If you're a team player with a passion for helping others and a keen eye for detail, we'd love to hear from you.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 to £25,272 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

304-1093167

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

Experience

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of using IT systems

Desirable

• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional Criteria

Essential

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
• *Ability to problem solve
• *Understand confidentiality and apply the principles in every day working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Ability to travel to multiple sites
• *Ability to handle cash & valuables
• *Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

• *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

Experience

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of using IT systems

Desirable

• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional Criteria

Essential

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
• *Ability to problem solve
• *Understand confidentiality and apply the principles in every day working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Ability to travel to multiple sites
• *Ability to handle cash & valuables
• *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Julie Pearce

[email protected]

01214240672

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 to £25,272 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

304-1093167

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Supporting documents

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