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Band 5 Resolutions People Liaison Officer

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Employment type not specifiedExperience not specifiedBirmingham

University Hospitals Birmingham NHS Foundation TrustBirmingham

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University Hospitals Birmingham NHS Foundation Trust Band 5 Resolutions People Liaison Officer

The closing date is 21 September 2026

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Job summary

This is a new and important opportunity within our People Directorate, created directly from the ambitions set out in our Trust strategy. Through Our People, we are committed to improving the experience of our colleagues by creating a culture where everyone at UHB feels they belong, can thrive, knows they add value and feels valued.

The Resolutions Liaison Officer role will help bring that ambition to life in a very practical and human way. It has been designed to support colleagues and managers through some of the most sensitive moments in working life, helping to reduce conflict, improve communication, strengthen welfare support and ensure that resolutions are not only reached, but sustained.

As a Trust, we have set ourselves a clear ambition: to be in the top 25% of trusts for staff who recommend us as a place to work in the National Staff Survey. This role will make a direct contribution to that goal by helping us listen more carefully, respond more compassionately and learn more consistently from the employee relations cases and concerns that come through our services.

The Resolutions Liaison Officer will provide a dedicated, impartial point of contact for parties involved in formal employee relations cases. The role will take weight off hospital and business unit People teams, protect the independence and focus of investigating officers, and ensure that colleagues are kept informed, supported and treated with dignity throughout.

Main duties of the job

This is not a traditional case management or investigation role. You will provide trusted, impartial liaison and welfare support for colleagues and managers involved in formal employee relations processes, helping them feel informed, listened to and treated with care.

You will carry out welfare checks, support timely communication, help de-escalate difficult or emotionally charged conversations and recognise when concerns need to be escalated. You will work alongside colleagues, managers, investigating officers, trade union representatives and People teams, holding clear boundaries while bringing humanity, fairness and compassion to every contact.

Once formal processes have concluded, you will follow up on recommendations and help us understand whether resolutions have held, whether individuals feel safe and supported, and what learning can prevent avoidable harm or escalation in the future. By tracking themes, progress, outcomes and impact, you will support the relevant Associate Directors of People to identify what casework is telling us about culture, leadership, and practice.

You will need to be calm, organised and confident working with sensitive information. This role will suit someone with judgement, resilience, discretion and compassion, who understands that employee relations work is not just about process. It is about trust, fairness, learning and improving the conditions we create for colleagues to do their best work.

Interviews to be held in person on Wednesday 07 Oct.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1103620

Job locations

Regent Court

Second Floor, 14, George Road

Birmingham

West Midlands

B15 1NT

United Kingdom

Job description

Job responsibilities

Please Note:: for more information about this exciting opportunity, please see attached detailed Job Description

Job description

Job responsibilities

Please Note:: for more information about this exciting opportunity, please see attached detailed Job Description

Person Specification

Qualifications

Essential

*HR Knowledge acquired through relevant training and experience e.g. Level 5 CIPD (Chartered Institute of Personnel and Development) to degree equivalent level.
*Evidence of recent Continuing Professional Development

Experience

Essential

*Recent experience in HR including providing generalise HR advice.
*Experience of preparing, analysing and presenting case reports
*Up to date and thorough working knowledge of Employment Law and Human Resource Best Practice
*Experience of supporting individuals through formal employee relations processes.
*Experience of managing challenging, hostile or emotionally charged interactions.

Person Specification

Qualifications

Essential

*HR Knowledge acquired through relevant training and experience e.g. Level 5 CIPD (Chartered Institute of Personnel and Development) to degree equivalent level.
*Evidence of recent Continuing Professional Development

Experience

Essential

*Recent experience in HR including providing generalise HR advice.
*Experience of preparing, analysing and presenting case reports
*Up to date and thorough working knowledge of Employment Law and Human Resource Best Practice
*Experience of supporting individuals through formal employee relations processes.
*Experience of managing challenging, hostile or emotionally charged interactions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Regent Court

Second Floor, 14, George Road

Birmingham

West Midlands

B15 1NT

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Regent Court

Second Floor, 14, George Road

Birmingham

West Midlands

B15 1NT

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Helen Cant

[email protected]

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1103620

Job locations

Regent Court

Second Floor, 14, George Road

Birmingham

West Midlands

B15 1NT

United Kingdom

Supporting documents

Privacy notice

University Hospitals Birmingham NHS Foundation Trust's privacy notice (opens in a new tab)

Support links

Market insight

52 746 £

52 746 £52 746 £

Based on 1 040 offers with salary for Jobs in Birmingham

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