Team Administrator - Liaison Psychiatry Team

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Midlands Partnership NHS Foundation Trust Team Administrator - Liaison Psychiatry Team

The closing date is 21 September 2026

Apply for this job

Job summary

Hours: 37.5 hours per week, Monday to Friday, 8:00am to 4:00pmBase: Queen's Hospital, Burton-upon-Trent.

Join Our Team

If you're at your best when things are busy, changeable and occasionally chaotic, we would like to hear from you! Organisation matters - and in this role, it really matters. Are you the person people rely on to bring order to a busy day? Are you looking for a new change? If so this could be the ideal role.

We are looking for an enthusiastic, organised and highly motivated Team Administrator to become a key member of our Mental Health Liaison Psychiatry (East) service, based at Queen's Hospital, Burton upon Trent.

This role would be ideal for an Administrator who enjoys bringing structure, anticipating needs, handling calls and acting as a calm organised presence within a busy service. This is a unique and rewarding opportunity to play a pivotal role within a busy and dynamic multidisciplinary team, supporting the delivery of specialist mental health care across three hospital sites, including one acute hospital and two community hospitals.

As the first point of contact for many referrals into the service, you will be central to coordinating patient flow, ensuring referrals are processed efficiently and supporting clinicians to deliver timely assessments and interventions. This is a varied role with significant responsibility and the opportunity to shape and develop your own ways of working within a supportive team environment.

Main duties of the job

The Team Administrator will work closely with healthcare professionals, team leaders, consultants and medical staff to ensure the smooth running of daily operations. Handling incoming queries to the team from Wards, Healthcare professionals, patients and carers. Taking accurate concise messages.

You will be responsible for coordinating and processing referrals received into the Mental Health Liaison Psychiatry Service.

Produce clinical letters including creating and distributing letters through Hybrid Mail.

Maintaining patient records using clinical systems (Rio and acute hospital system), supporting communication across hospital sites and managing a wide range of administrative processes that contribute directly to patient care.

Support clinicians with diary management, data collection and administrative tasks.

Ensure that information is recorded, stored and communicated in accordance with Trust policies and confidentiality requirements.

This position offers a degree of autonomy, allowing the post holder to manage and prioritise their own workload whilst responding flexibly to the needs of the service.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum (pro-rata)

Contract

Permanent

Working pattern

Full-time

Reference number

301-ZR-26-8260008

Job locations

Queen's Hospital

Burton upon Trent

DE13 0RB

United Kingdom

Job description

Job responsibilities

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust.
• North Staffordshire Combined Healthcare NHS Trust.
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board.

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to this role, we would love to learn more about you and would encourage you to apply. Training is provided on our Trusts systems, eg our clinical system RIO.

For further information regarding this role, please see attached the Job Description and Person Specification.

Check out the videos below showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT - YouTube

Development and Progression Within Mental Health Services at MPFT - YouTube

What we can offer

• An opportunity to start your career in the NHS
• Training on our clinical and Trust systems
• Individually tailored induction/training in post plus shadowing colleagues
• Competitive annual leave commencing at 27 days plus bank holidays and rising to 29 days after 5 years and 33 days after 10 years.
• Qualification options such as NVQs
• Regular 1-to-1 supervisions and appraisals with your manager
• Joining the NHS pension scheme
• Support services such as occupational health and wellbeing services
• NHS discounts such as Blue Light Card option

What We Are Looking For

We are seeking someone who:

• Has excellent communication and interpersonal skills. A strong customer focus and a professional approach, liaising with a range of healthcare professionals.
• Is highly organised with excellent attention to detail, good grammar and written skills.
• Has effective time management and can prioritise competing demands, manging their workload independently.
• Has strong computer and keyboard skills.
• Enjoys working collaboratively within a multidisciplinary team.
• Is enthusiastic, adaptable and committed to delivering high-quality administrative support.
• Has experience using Microsoft Office applications and electronic patient record systems (experience of RiO would be advantageous).

Why Join Us?

This role offers the opportunity to be at the heart of a busy liaison psychiatry service where no two days are the same. You will become an integral member of a friendly, supportive and dedicated team, making a real difference to the experience and care of patients accessing mental health services within the hospital setting.

If you are a proactive administrator who thrives in a fast-paced environment and enjoys building positive working relationships, we would love to hear from you.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI, you must state this in your application.

Please note, this advert may close early dependent on the number of applicants received.

Job description

Job responsibilities

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust.
• North Staffordshire Combined Healthcare NHS Trust.
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board.

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to this role, we would love to learn more about you and would encourage you to apply. Training is provided on our Trusts systems, eg our clinical system RIO.

For further information regarding this role, please see attached the Job Description and Person Specification.

Check out the videos below showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT - YouTube

Development and Progression Within Mental Health Services at MPFT - YouTube

What we can offer

• An opportunity to start your career in the NHS
• Training on our clinical and Trust systems
• Individually tailored induction/training in post plus shadowing colleagues
• Competitive annual leave commencing at 27 days plus bank holidays and rising to 29 days after 5 years and 33 days after 10 years.
• Qualification options such as NVQs
• Regular 1-to-1 supervisions and appraisals with your manager
• Joining the NHS pension scheme
• Support services such as occupational health and wellbeing services
• NHS discounts such as Blue Light Card option

What We Are Looking For

We are seeking someone who:

• Has excellent communication and interpersonal skills. A strong customer focus and a professional approach, liaising with a range of healthcare professionals.
• Is highly organised with excellent attention to detail, good grammar and written skills.
• Has effective time management and can prioritise competing demands, manging their workload independently.
• Has strong computer and keyboard skills.
• Enjoys working collaboratively within a multidisciplinary team.
• Is enthusiastic, adaptable and committed to delivering high-quality administrative support.
• Has experience using Microsoft Office applications and electronic patient record systems (experience of RiO would be advantageous).

Why Join Us?

This role offers the opportunity to be at the heart of a busy liaison psychiatry service where no two days are the same. You will become an integral member of a friendly, supportive and dedicated team, making a real difference to the experience and care of patients accessing mental health services within the hospital setting.

If you are a proactive administrator who thrives in a fast-paced environment and enjoys building positive working relationships, we would love to hear from you.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI, you must state this in your application.

Please note, this advert may close early dependent on the number of applicants received.

Person Specification

Qualifications & Training

Essential

• NVQ 3 in Business Admin, finance, customer care or relevant experience
• Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence

Experience

Essential

• Previous secretarial / administrative experience
• A good understanding of office procedures
• Working as part of a team
• Manage and prioritise own workload

Desirable

• Previous experience of working within the NHS
• Experience of using RiO or a patient clinical system.

Skills & Knowledge

Essential

• Good written and verbal communication skills
• Excellent typing skills and ability to transcribe from audio with precision and speed
• Work on own initiative and as part of a team
• Proficient in the use of Office Package (i.e. Outlook, Word, PowerPoint, Excel etc.)

Desirable

• Knowledge of medical terminology

Person Specification

Qualifications & Training

Essential

• NVQ 3 in Business Admin, finance, customer care or relevant experience
• Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence

Experience

Essential

• Previous secretarial / administrative experience
• A good understanding of office procedures
• Working as part of a team
• Manage and prioritise own workload

Desirable

• Previous experience of working within the NHS
• Experience of using RiO or a patient clinical system.

Skills & Knowledge

Essential

• Good written and verbal communication skills
• Excellent typing skills and ability to transcribe from audio with precision and speed
• Work on own initiative and as part of a team
• Proficient in the use of Office Package (i.e. Outlook, Word, PowerPoint, Excel etc.)

Desirable

• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Queen's Hospital

Burton upon Trent

DE13 0RB

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Queen's Hospital

Burton upon Trent

DE13 0RB

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Lead

Rachel Archer

[email protected]

03007907000

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum (pro-rata)

Contract

Permanent

Working pattern

Full-time

Reference number

301-ZR-26-8260008

Job locations

Queen's Hospital

Burton upon Trent

DE13 0RB

United Kingdom

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