Reception Team Leader
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Carlton Group Practice Reception Team Leader
The closing date is 25 September 2026
Job summary
Carlton Group Practice are looking to recruit two Reception Team Leaders to support the Head of Reception with the day to day supervision of the Reception Team and the associated functions of a very busy Reception. Cover will need to be provided between 0730am and 1830pm 5 days a week.
Main duties of the job
The Reception Team Leaders will support the Head of Reception and with the day to day supervision of the reception team, including induction of new staff and promoting a supportive approach to the provision of a quality service for Carlton Group Practice patients. They will act as a role model to the reception team, supporting, motivating and promoting staff relations whilst managing and dealing with day to day needs, difficulties and requirements of the partners and other clinical staff.
About us
We are a large, friendly Practice close to the centre of Burton caring for over 17000 patients from our two sites, Carlton Street Surgery and King Street Surgery.
Our clinical team consists of 6 GP Partners, Salaried GPs, Clinical Pharmacists, Paramedic, Practice Nurses and Health Care Assistants, Care Coordinators who are all supported by an experienced management, administrative and reception team.
Details
Date posted
09 September 2026
Pay scheme
Other
Salary
£13.22 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A0352-26-0015
Job locations
Carlton Street
Burton-on-trent
Staffordshire
DE13 0TE
United Kingdom
Job description
Job responsibilities
Roles & Responsibilities
- Hold responsibility for the day-to-day supervision of the reception team and associated functions across Carlton Street Surgery and King Street Surgery
- To promote a harmonious and professional atmosphere in this public facing role
- Work closely with the Head of Reception and Team Leader to supervise and support the receptionists
- Act as a role model to the reception team, supporting, motivating and promoting staff relations
- Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff
- Lead the team with the morning / afternoon huddles ensuring all staff know any changes for the day
- Have a full understanding of the appointment system for clinical and nursing staff
- Oversee the alteration/cancellation of clinics and make alternative arrangements in an emergency.
- Oversee e-learning and training of all reception staff
- Ensure adequate staffing levels, organise rotas ensuring all functions are covered
- Oversee holiday requests, whilst ensuring sufficient cover during holiday and sickness cover producing rotas in a timely manner for staff when additional cover may be required
- Provide induction training for new reception staff, show locums and new clinical staff around to ensure they know where to find things
- Manage day to day issues that may arise within the team or with individuals
- Continually assess and evaluate systems and quality, recommending changes and improvements to management as appropriate.
- Organise and attend Team meetings
- Assist with general patient complaints relating to reception duties, appointments, prescriptions
- Ensure front of house is presentable at all times, includes reception and waiting room
- Work alongside the Head of Reception and Team Leader to ensure all Clinical Rooms are set up for the clinical teams
- Ensure all practice protocols and policies are understood and adhered to
This list is not an exhaustive list of duties. There may be times when this role will involve carrying out additional duties which will be appropriate to the post, to ensure the efficient running of the practice
Job responsibilities
Roles & Responsibilities
- Hold responsibility for the day-to-day supervision of the reception team and associated functions across Carlton Street Surgery and King Street Surgery
- To promote a harmonious and professional atmosphere in this public facing role
- Work closely with the Head of Reception and Team Leader to supervise and support the receptionists
- Act as a role model to the reception team, supporting, motivating and promoting staff relations
- Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff
- Lead the team with the morning / afternoon huddles ensuring all staff know any changes for the day
- Have a full understanding of the appointment system for clinical and nursing staff
- Oversee the alteration/cancellation of clinics and make alternative arrangements in an emergency.
- Oversee e-learning and training of all reception staff
- Ensure adequate staffing levels, organise rotas ensuring all functions are covered
- Oversee holiday requests, whilst ensuring sufficient cover during holiday and sickness cover producing rotas in a timely manner for staff when additional cover may be required
- Provide induction training for new reception staff, show locums and new clinical staff around to ensure they know where to find things
- Manage day to day issues that may arise within the team or with individuals
- Continually assess and evaluate systems and quality, recommending changes and improvements to management as appropriate.
- Organise and attend Team meetings
- Assist with general patient complaints relating to reception duties, appointments, prescriptions
- Ensure front of house is presentable at all times, includes reception and waiting room
- Work alongside the Head of Reception and Team Leader to ensure all Clinical Rooms are set up for the clinical teams
- Ensure all practice protocols and policies are understood and adhered to
This list is not an exhaustive list of duties. There may be times when this role will involve carrying out additional duties which will be appropriate to the post, to ensure the efficient running of the practice
Person Specification
Experience
Essential
- Experience of working as a receptionist in a GP Surgery
Desirable
- Experience of SystmOne Clinical System
Skills
Desirable
- Experience in managing staff / carrying out appraisals
Experience
Essential
- Experience of working as a receptionist in a GP Surgery
Desirable
- Experience of SystmOne Clinical System
Skills
Desirable
- Experience in managing staff / carrying out appraisals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Carlton Group Practice
Address
Carlton Street
Burton-on-trent
Staffordshire
DE13 0TE
United Kingdom
Employer's website
https://www.carltonstreet.nhs.uk (Opens in a new tab)
Employer details
Employer name
Carlton Group Practice
Address
Carlton Street
Burton-on-trent
Staffordshire
DE13 0TE
United Kingdom
Employer's website
https://www.carltonstreet.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Head of Reception
Geri Skelhorn
01283511387
Details
Date posted
09 September 2026
Pay scheme
Other
Salary
£13.22 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A0352-26-0015
Job locations
Carlton Street
Burton-on-trent
Staffordshire
DE13 0TE
United Kingdom
Privacy notice
Carlton Group Practice's privacy notice (opens in a new tab)
Support links
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