Receptionist
About this job
Job Advert Skip to main content
document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');
Cookies on NHS Jobs
We've put some small files called cookies on your device to help us make improvements to our site.
To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.
Accept analytics cookies Do not accept analytics cookies
Menu
Menu Close menu
BETA Your feedback will help us to improve this service.
The Royal Docks Medical Practice Receptionist
The closing date is 16 September 2026
Job summary
Royal Docks Medical Practice are looking for part-time, preferably experienced GP receptionists with excellent communication and customer service skills to join our friendly team.
Positions required for the afternoon shift - 1.30pm-6.30pm, Mon-Friday. In addition, at least one Saturday per month, working on a Rota system. Subject to review with 6 months provisional period.
You will become part of our busy reception team and strive to ensure our patients receive the best possible service from the Practice. With good inter-personal skills and able to respond sympathetically to queries and direct people appropriately, you will possess good administrative and organisational skills.
Applicants must be willing to work flexibly to cover holidays.
We offer
- A comprehensive induction and orientation
- A competitive salary for this role
- 4 weeks annual leave increasing to 5 weeks in year 2 of employment plus bank holidays (pro-rata)
- NHS Pensions Scheme
- Training and ongoing development to support their role
Main duties of the job
Our Receptionists deals with our day-to-day patient contact, handling incoming calls requesting appointments and enquiries, and welcoming patients into the Surgery. Receptionists also do much more, supporting the GPs and Nurses with keeping patients informed about their health. We are looking for enthusiastic, professional, clearly spoken receptionists who preferably have experience of working within a busy GP surgery using EMIS WEB Clinical System.
Full training and support would be offered to the successful applicant.
About us
The Royal Docks Medical Practice is a Teaching & training Practice for medical students based at Barts Health. We often have a trainee registrar doctor/FY2 doctor completing their General Practice training.
We are situated in Beckton E6 Royal Docks area which is close to Cyprus DLR.
The Royal Docks Medical Practice serves a population of just over 12340 patients from diverse backgrounds. We are a forward thinking and progressive practice, constantly working to improve standards, the patient journey and clinical outcomes. Our clinical workforce consists of GP Partner, Salaried GPs, GP Registrars, Practice Nurses, clinical pharmacists, physiotherapists and a Social Prescriber. This clinical team is supported by a managerial, admin and reception team.
You are advised to apply as soon as possible. Please note that this vacancy may close before the advertised closing date if sufficient suitable applications are received. If you have not heard from us within 4 weeks of the closing date, you should assume you have not been shortlisted but we would like to thank you for your interest in the Royal Docks Medical Practice.
Details
Date posted
02 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4353-26-0000
Job locations
21 East Ham Manor Way
London
E6 5NA
United Kingdom
Job description
Job responsibilities
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- The monitoring of stationery and other supplies
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Job responsibilities
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- The monitoring of stationery and other supplies
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
Experience
Essential
- Experience of working within General Practice
Skills
Essential
- Excellent communication skills
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Interpersonal skills
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
Experience
Essential
- Experience of working within General Practice
Skills
Essential
- Excellent communication skills
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Interpersonal skills
Employer details
Employer name
The Royal Docks Medical Practice
Address
21 East Ham Manor Way
London
E6 5NA
United Kingdom
Employer's website
https://www.royaldockspractice.co.uk (Opens in a new tab)
Employer details
Employer name
The Royal Docks Medical Practice
Address
21 East Ham Manor Way
London
E6 5NA
United Kingdom
Employer's website
https://www.royaldockspractice.co.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Operation Manager
Katy Bangs
02075114466
Details
Date posted
02 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4353-26-0000
Job locations
21 East Ham Manor Way
London
E6 5NA
United Kingdom
Privacy notice
The Royal Docks Medical Practice's privacy notice (opens in a new tab)
Support links
© Crown copyright
Market insight
Explore related jobs
Similar jobs
See all similar jobsReceptionist
Receptionist
Receptionist
KS2 Teacher
Temporary Corporate Legal Secretary
German-Speaking Freelance Social Media Manager
Frequently asked questions
What salary can I expect?
This listing does not show a salary. Similar roles in London often pay around 66 142 £ (median of 3 066 offers).
How do I apply for this job?
Open the original source page and contact the employer there. Finder never charges job seekers.
Are these jobs up to date?
Yes. Finder regularly refreshes vacancies from public sources and removes closed offers.