Receptionist
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Wide Way Medical Centre Receptionist
The closing date is 11 September 2026
Job summary
Wide Way Medical Centre has an exciting opportunity for a caring and enthusiastic individual who enjoys working with patients at front of house as a receptionist. The individual will be joining a team of receptionists to deliver core reception services at the practice which includes meet and greet at the desk and answering phone calls to ensure the patients needs are met.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
Wide Way Medical Centre cares for 16000 patients in East Merton, SW London.Our team consists of GPs, ANPs, Practices Nurses, Phlebotomists, paramedics, health and wellbeing coaches, link workers, care coordinators, Pharmacists supported by our wonderful administrative and front of house staff.We are dynamic and innovative in our approach to providing outstanding care to our patients. We have a nurturing culture of learning and as a member of our team we will support you and encourage you to develop your skills to fulfil your potential. Our leadership team is caring and compassionate at the same time as ensuring staff are well supported and resourced at the Practice.
Details
Date posted
20 August 2026
Pay scheme
Other
Salary
£25,642 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A4896-26-0007
Job locations
15 Wide Way
Mitcham
London
CR4 1BP
United Kingdom
Job description
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Clinically code data on EMIS Web
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
a. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
b. Manage all queries as necessary in an efficient manner
c. Carry out system searches as requested
d. Maintain a clean, tidy, effective working area at all times
e. Monitor and maintain the reception area and notice boards
f. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails and correspondence as necessary
d. Scan patient related documentation and attach scanned documents to patients healthcare records
e. Complete opening and closing procedures in accordance with the duty rota
f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
g. Order and monitor stationery supplies
h. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
a. Deputise for the Patient services lead during periods of absence
b. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
c. Identify and provide team training where required
d. Support in producing and maintaining the duty rota
e. Support the Practice Manager with all Patient Participation Group related matters
f. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
Job description
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Clinically code data on EMIS Web
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
a. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
b. Manage all queries as necessary in an efficient manner
c. Carry out system searches as requested
d. Maintain a clean, tidy, effective working area at all times
e. Monitor and maintain the reception area and notice boards
f. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails and correspondence as necessary
d. Scan patient related documentation and attach scanned documents to patients healthcare records
e. Complete opening and closing procedures in accordance with the duty rota
f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
g. Order and monitor stationery supplies
h. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
a. Deputise for the Patient services lead during periods of absence
b. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
c. Identify and provide team training where required
d. Support in producing and maintaining the duty rota
e. Support the Practice Manager with all Patient Participation Group related matters
f. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
Person Specification
Experience
Essential
- Experience of working with the general public
- Have right to work in UK with no sponsorship requirements
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- EMIS user skills
Flexiblity
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Experience
Essential
- Experience of working with the general public
- Have right to work in UK with no sponsorship requirements
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- EMIS user skills
Flexiblity
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wide Way Medical Centre
Address
15 Wide Way
Mitcham
London
CR4 1BP
United Kingdom
Employer's website
https://www.widewaymedicalcentre.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Wide Way Medical Centre
Address
15 Wide Way
Mitcham
London
CR4 1BP
United Kingdom
Employer's website
https://www.widewaymedicalcentre.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Satnam Bains
Details
Date posted
20 August 2026
Pay scheme
Other
Salary
£25,642 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A4896-26-0007
Job locations
15 Wide Way
Mitcham
London
CR4 1BP
United Kingdom
Privacy notice
Wide Way Medical Centre's privacy notice (opens in a new tab)
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