Customer Service Officer

Job Title: Admin & Customer Service Officer
Location: Newport
Salary: £13.45 per hour + holiday pay
Contract: Temporary, 4-6 weeks
Hours: Full-time, Monday-Friday

BRC are currently recruiting for an Admin & Customer Service Officer to join a busy Housing Association in Newport, supporting their Gas Scheduling Team.
This is a great opportunity for someone with strong administration, customer service or scheduling experience who is confident working in a busy environment and managing a high volume of appointments and enquiries.

The Role

• Scheduling and coordinating gas servicing and maintenance appointments.
• Liaising with tenants to arrange and confirm appointments.
• Handling incoming calls, emails and customer enquiries.
• Updating internal systems and maintaining accurate records.
• Liaising with engineers, contractors and internal teams to ensure appointments run smoothly.
• Rescheduling appointments and dealing with cancellations or no access.
• Following up on missed or unsuccessful appointments.
• Providing general administrative support to the Gas Scheduling Team.
• Ensuring customers receive a professional and helpful service at all times.

About You

• Previous administration, customer service or scheduling experience.
• Experience within social housing, repairs, maintenance or property services would be advantageous.
• Strong organisational and time-management skills.
• Confident communicating with customers and internal/external stakeholders.
• Comfortable working in a busy, fast-paced scheduling environment.
• Good IT and data-entry skills.
• Able to work accurately and efficiently under pressure.

For more information, please call Meg Smith on or .

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.