Charge Back Specialist

CHARGE BACK SPECIALIST

LONDON - 5 DAYS ONSITE

12 MONTH CONTRACT

INSIDE IR

£195 PER DAY

This is an opportunity to join a business at a pivotal stage in the evolution of its fraud function. You will play a key role in moving the organisation from a reactive approach to a more strategic fraud prevention capability, combining hands-on case management with process improvement and long-term fraud reduction initiatives.

The Company

They are a well-established consumer-facing organisation with a significant eCommerce presence and high transaction volumes. Their focus is on delivering a secure and seamless customer experience while continuously strengthening fraud prevention capabilities. As part of a wider transformation programme, they are investing in improved processes, controls and frameworks to reduce fraud risk and chargeback volumes.

The Role and Deliverables

• Analyse fraud and chargeback case backlogs to identify recurring patterns, trends and root causes.
• Investigate and manage chargeback and product fraud cases, ensuring timely resolution and effective outcomes.
• Develop and implement fraud prevention frameworks, processes and controls to reduce future fraud volumes.
• Produce reporting and insights that support fraud strategy and operational decision-making.
• Collaborate with Fraud, Product and Operational teams to enhance fraud prevention capabilities.
• Recommend and support the implementation of best practice fraud controls within an eCommerce environment.

Your Skills & Experience

• Strong experience in chargebacks, payment fraud or fraud operations.
• Strong understanding of chargeback processes, dispute management and fraud investigation workflows.
• Ability to analyse fraud trends and identify opportunities for preventative action.
• Experience designing and implementing fraud controls, frameworks and operational processes.
• Background within eCommerce, online retail or high-volume transaction environments.
• Strong analytical, stakeholder management and communication skills.
• Knowledge of card payment schemes, chargeback regulations or fraud monitoring tools is beneficial.
• Experience producing actionable fraud reporting and insights is advantageous.