Team Leader

Reed Talent Solutions are hiring in Stoke!

We're looking to recruit an Onsite Team Leader to join our Service Delivery team and support one of our key clients.

Reed supply flexible and temporary workforce solutions through Angard Staffing to Royal Mail sites all across the country, managing year round recruitment as well as seasonal peaks.

The start date for this role is 28th September 2026.

The end date for this role is December 2026.

Shift pattern

Full time Monday - Friday

2pm-10pm

Fixed Term Contract

As an On-Site Team Leader, you will support the On-Site Team Manager in delivering a high-quality 24-hour operation, leading the evening shift and ensuring exceptional service for our client, workers and stakeholders.

This is a fast-paced, structured and operational leadership role where you will be responsible for leading a team of On-Site Coordinators, supporting workforce planning, resolving operational issues and ensuring all KPIs, SLAs and compliance requirements are achieved.

The On-Site Team Leader will play a key role in ensuring operational continuity across the site, acting as the first point of escalation during the evening shift and deputising for the On-Site Team Manager when required.

What you’ll be doing:

• Leading, coaching and supporting a team of On-Site Coordinators

• Providing day-to-day supervision across the evening shift

• Allocating workloads and supporting workforce deployment

• Acting as the first escalation point for workers, Coordinators and clients

• Monitoring staffing levels and operational performance

• Supporting workforce planning to achieve fulfilment targets

• Building and maintaining strong client relationships

• Ensuring KPIs, SLAs and compliance standards are achieved

• Supporting investigations relating to attendance, conduct and performance

• Producing shift handover reports for the Team Manager

• Supporting recruitment, onboarding and training activities

• Coaching and developing On-Site Coordinators

• Promoting a culture of safety, accountability and continuous improvement

• Deputising for the On-Site Team Manager during periods of absence

Who we’re looking for?

• Experience within recruitment, logistics or another fast-paced operational environment

• Previous experience supervising or leading a team

• Excellent communication and stakeholder management skills

• Strong leadership and problem-solving ability

• Ability to work effectively in a fast-paced operational environment

• Experience delivering against KPIs and SLAs

• Strong organisational skills and ability to prioritise workload

• High level of computer literacy, particularly with MS Office and operational systems

• Confident, proactive and committed to delivering outstanding service

What can Reed offer you?

Reed truly is a great place to work (just check our Glassdoor reviews...), we are employee focused and offer a comprehensive benefits package including:

• Outstanding opportunities for development and progression

• Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities

• Refer-a-friend scheme

• Cycle to work scheme

• Electric Vehicle scheme

• And much, much more!

If you feel like this could be the role for you, we would love to receive an application! Click 'Apply Now' and our dedicated recruitment team will be in touch.