Community Administrator **Internal Applicants Only**

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Harrogate and District NHS Foundation Trust

Community Administrator Internal Applicants Only

The closing date is 15 November 2026

Apply for this job

Job summary

Internal Applicants Only

To provide a range of administrative and clerical duties to ensure the smooth running of Adult Community Services Clinical Teams.- To provide an efficient and reliable appointment service for the patients referred to Adult Community Services Clinical Teams.- To undertake typing, both managerial and patient centred, including discharge letters, correspondence, minutes and reports.- To work at the Single Point of Access to receive, monitor, collate and dispatch all referrals on a timely basis to the appropriate community teams effectively- To receive referrals and provide a single point of contact for community end of life services, GPs, acute trust colleagues, patients and families and service providers across Harrogate and Rural District.- To operate within the hours of 8-6, 7 days a week.- To be able to travel between community bases to support the wider Adult Community Service Teams.

Main duties of the job

Patient/client/customer focus- To contribute to the delivery of a caring service focused on recognising, understanding and meeting the individual needs of the service user.- To present a calm, efficient and friendly manner on the telephone and respond to anxious, angry or abusive people appropriately.- To keep patients informed if there are delays, cancellations or appointment errors.- To apologise to patients for departmental errors, cancellations or other undesirable situations.Financial- To order and distribute stationery and other equipment as required by the team and maintain stock levels.Administration and Clerical- To be responsible for the receipt and management of all referrals to Adult Community services.- To register on SystmOne all referrals received and ensure that all details are correct.- To receive and respond to all enquiries by telephone, email and task.- To access information from the internet and emails and relay this to team members.- To provide a full telephone answering service for the relevant teams dealing with callers who may be patients, staff or public or other professionals by redirecting calls, taking messages or by personally undertaking the required action.- To undertake relevant photocopying.- To provide a typing service for the teams including correspondence, home visit reports and discharge letters.- To set up standard letters for a faster turnaround of information.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Details

Date posted

06 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum (pro rata)

Contract

Permanent

Working pattern

Full-time,

Part-time,

Job share

Reference number

421-LTUCC-4075R

Job locations

Intermediate Care, Arch Hub, Briary Wing, Harrogate Hospital

Harrogate

HG2 7SX

United Kingdom

Job description

Job responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Lucy Hampson on [email protected]

Job description

Job responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Lucy Hampson on [email protected]

Person Specification

Application and interview

Essential

• NVQ Level 2/3 in administration or equivalent experience
• Maths and English GCSE level A to C.
• IT literate ie ECDL or other qualifications
• Audio/touch typing
• Experience of working in an administrative role using IT packages and dealing with teams and members of the public.

Desirable

• NHS/Social Care experience in a care environment Clinical experience with a knowledge of community working
• Knowledge of using SystmOne

Person Specification

Application and interview

Essential

• NVQ Level 2/3 in administration or equivalent experience
• Maths and English GCSE level A to C.
• IT literate ie ECDL or other qualifications
• Audio/touch typing
• Experience of working in an administrative role using IT packages and dealing with teams and members of the public.

Desirable

• NHS/Social Care experience in a care environment Clinical experience with a knowledge of community working
• Knowledge of using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Intermediate Care, Arch Hub, Briary Wing, Harrogate Hospital

Harrogate

HG2 7SX

United Kingdom

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Intermediate Care, Arch Hub, Briary Wing, Harrogate Hospital

Harrogate

HG2 7SX

United Kingdom

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

ACS Admin Team Lead

Lucy Hampson

[email protected]

07919493187

Details

Date posted

06 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum (pro rata)

Contract

Permanent

Working pattern

Full-time,

Part-time,

Job share

Reference number

421-LTUCC-4075R

Job locations

Intermediate Care, Arch Hub, Briary Wing, Harrogate Hospital

Harrogate

HG2 7SX

United Kingdom

Supporting documents

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