Project Support Officer - Netcall
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City Health Care Partnership CIC Project Support Officer - Netcall
The closing date is 26 November 2026
Job summary
This is a great opportunity to build your digital project skills while helping improve how people access and navigate healthcare services. You'll support the implementation and ongoing development of the Netcall Digital Front Door within the Care Coordination Hub, working with operational teams, Digital Services, IT colleagues and suppliers
Main duties of the job
What you'll do:
- Support the setup, testing, implementation and ongoing administration of Netcall
- Review referral, enquiry and access processes to identify opportunities for improvement
- Develop clear procedures, process maps, guidance and training materials
- Support and train colleagues, helping them adopt new digital processes confidently
- Monitor performance, investigate issues and support continuous service improvement
- A relevant degree-level qualification, or equivalent knowledge, skills and experience
- Experience supporting new digital technologies and ways of working
- Strong communication and IT skills, with confidence explaining technical information clearly
- Good analytical, organisational and problem-solving skills
- Experience supporting complex IT systems and an understanding of the project lifecycle
About us
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Details
Date posted
05 November 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year pa/pr
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
810-8404696
Job locations
Health House
Grange Park Lane
Willerby
HU10 6DT
United Kingdom
Job description
Job responsibilities
Please refer to the job description and person specification attached to this job advert for more information.
Job description
Job responsibilities
Please refer to the job description and person specification attached to this job advert for more information.
Person Specification
Qualifications
Essential
- Degree-level qualification in a relevant subject, such as business administration, computing, information systems, project management or health service management, or an equivalent level of knowledge, skills and experience
Desirable
- Project Management qualification (Prince 2) or equivalent level of knowledge, skill and experience
- Relevant training or qualifications in areas such as Lean/Six Sigma, change management, training delivery, digital systems or service improvement
Knowledge
Essential
- Experience of supporting the implementation and adoption of new digital technologies and ways of working
- Knowledge and understanding of services, access routes, referral pathways and operational processes
- Good IT skills (Microsoft packages) and knowledge of the organisation's various IT systems
- Ability to process information in a logical order
- Ability to record information in an accurate and logical manner
- Ability to discuss and explain complex issues to employees
- Ability to interpret issues raised and explained by systems users
- Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries
- Good analytical skills to analyse and interpret service processes, user requirements and training needs to support effective system adoption.
- Understanding of Data Quality issues and implementing measures to support quality through training and standardisation.
Desirable
- In depth knowledge of NHS IM&T systems such as SystmOne, Dawn, Sensei Dental and Inform
- In-depth knowledge of data requirements within NHS bodies
Experience
Essential
- Experience of developing logical processes in compliance with existing policies and guidelines
- Ability to discuss and explain technical issues to non-technical staff
- Ability to interpret complex technical problems explained by non-technical systems users
- Practical experience of delivering to non-technical staff on a one to one and group basis
- Support of complex IT systems
- Understanding of project lifecycle
- Ability to work under pressure to meet agreed service levels
Desirable
- Administration experience of software packages used within healthcare
- Training qualification or demonstrable experience
- Experience of NHS IT systems such as SystmOne, Dawn, Sensei Dental and Inform
- Significant SystmOne experience
- Project Management experience
Qualifications
Essential
- Degree-level qualification in a relevant subject, such as business administration, computing, information systems, project management or health service management, or an equivalent level of knowledge, skills and experience
Desirable
- Project Management qualification (Prince 2) or equivalent level of knowledge, skill and experience
- Relevant training or qualifications in areas such as Lean/Six Sigma, change management, training delivery, digital systems or service improvement
Knowledge
Essential
- Experience of supporting the implementation and adoption of new digital technologies and ways of working
- Knowledge and understanding of services, access routes, referral pathways and operational processes
- Good IT skills (Microsoft packages) and knowledge of the organisation's various IT systems
- Ability to process information in a logical order
- Ability to record information in an accurate and logical manner
- Ability to discuss and explain complex issues to employees
- Ability to interpret issues raised and explained by systems users
- Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries
- Good analytical skills to analyse and interpret service processes, user requirements and training needs to support effective system adoption.
- Understanding of Data Quality issues and implementing measures to support quality through training and standardisation.
Desirable
- In depth knowledge of NHS IM&T systems such as SystmOne, Dawn, Sensei Dental and Inform
- In-depth knowledge of data requirements within NHS bodies
Experience
Essential
- Experience of developing logical processes in compliance with existing policies and guidelines
- Ability to discuss and explain technical issues to non-technical staff
- Ability to interpret complex technical problems explained by non-technical systems users
- Practical experience of delivering to non-technical staff on a one to one and group basis
- Support of complex IT systems
- Understanding of project lifecycle
- Ability to work under pressure to meet agreed service levels
Desirable
- Administration experience of software packages used within healthcare
- Training qualification or demonstrable experience
- Experience of NHS IT systems such as SystmOne, Dawn, Sensei Dental and Inform
- Significant SystmOne experience
- Project Management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
City Health Care Partnership CIC
Address
Health House
Grange Park Lane
Willerby
HU10 6DT
United Kingdom
Employer's website
https://www.chcpcic.org.uk/ (Opens in a new tab)
Employer details
Employer name
City Health Care Partnership CIC
Address
Health House
Grange Park Lane
Willerby
HU10 6DT
United Kingdom
Employer's website
https://www.chcpcic.org.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Service Manager
Alex Webster
07816645119
Details
Date posted
05 November 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year pa/pr
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
810-8404696
Job locations
Health House
Grange Park Lane
Willerby
HU10 6DT
United Kingdom
Supporting documents
Privacy notice
City Health Care Partnership CIC's privacy notice (opens in a new tab)
Support links
© Crown copyright
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