Mental Health Support Worker
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North London NHS Foundation Trust Mental Health Support Worker
The closing date is 19 November 2026
Job summary
This role is an exciting part of the launch of our Crisis Prevention Houses as therapeutic, recovery-focused, and person-centred environments that support people who are experiencing mental health challenges. We aim to reconnect symptoms to the context of people's lives. There is a strong link between childhood trauma and adult mental distress and experiences of marginalisation, poverty racism and violence are correlated with poor mental health. People who stay in the Crisis Prevention House can live in a safe environment and engage in a wide range of activities which include building life skills, learning about mental health, wellbeing support, therapy, and creative activities. We are here to help guests get back on their feet and move forward in their lives with confidence. We aim to help guests build the foundation for a meaningful and fulfilled life by enabling people to recover from understandable mental health challenges, without encountering institutional re-traumatisation.
The salary is subject to night and weekend enhancements.
Main duties of the job
The post holder will deliver shifts from a trauma informed perspective, taking guidance from the team within the managing risk framework at the service. Lived personal/close relative experience of mental health challenges are welcomed.
The post holder will be guided alongside colleagues in the interventions on each shift and will also have senior staff to provide them with ongoing live supervision/reflective practice.
They are responsible for the health and safety of each shift, reporting/escalating to senior managers or on call issues which cannot be contained within the shift.
The post holder will lead on some activities in the house and be responsible with others that the environment maintains the privacy, dignity and respect of all those who use the service.
The post holder will work shifts alongside senior staff at weekends when required.
This job description is written as an indication of the nature and scope of duties and responsibilities. Additional competencies may be required to fulfil the needs of specific areas and client groups. It is not intended as a fully descriptive list and does not include specific skills or therapeutic interventions that may be required of the specialist service area. The post holder will be expected to be flexible and to carry out other duties assigned by the Team Manager, which are appropriate to the grade, nature and changing needs of the role.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
- We will provide consistently high-quality care closer to home.
- With our partners in North London and each borough we will ensure equity of outcome for all
- We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
- We will be more effective as an organisation by pioneering research, quality improvement and technology.
Why NLFT?
- We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
- We promote flexible working and support staff with a range of health and wellbeing initiatives.
- NHS Discounts, generous annual leave and NHS pension scheme
- Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Details
Date posted
05 November 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year Per annum inclusive of Outer London HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
455-NLFT-8284401
Job locations
Haringey Crisis Prevention House
Roger Sylvester Centre, 276 High Road (Side entrance on Canning Crescent)
London
N22 8JT
United Kingdom
Job description
Job responsibilities
Please refer to the attached Job description and Person Specification for main responsibilities of the role.
Job description
Job responsibilities
Please refer to the attached Job description and Person Specification for main responsibilities of the role.
Person Specification
Education/Qualifications
Essential
- Registered mental health professional qualification or Nationally recognised qualifications in relevant/identified posts (teaching, City and guilds, sports coaching) or Equivalent level experience
Desirable
- Evidence of recent and ongoing academic study
- Level 1 & 2 Safeguarding Children or Safeguarding Vulnerable Adults certificate
- Evidence of studies or learning about mental health, trauma or domestic and sexual abuse.
Knowledge and Experience
Essential
- Demonstrable experience working with individuals with mental health issues in a community, in-patient, or substance misuse care setting
- To demonstrate a sound knowledge base in relation to factors that cause mental health problems for people and preferred treatment methods, or trauma informed therapeutic models.
- Demonstrable understanding and experience of utilising a variety of assessment tools currently used in practice in relation to determine risk and assessing / planning care needs
- To have experience of or if appropriate to service needs be willing to undertake training in de-escalation or breakaway techniques.
- To demonstrate an understanding of the societal factors that impact on the health and wellbeing of people, including discrimination and how this contributes to mental health problems.
Desirable
- Demonstrate a clear understanding of current Mental Health legislation and its application / use in practice or legislation relevant to substance misuse services.
- An awareness of current research and evidence-based practice within the setting
- To demonstrate an understanding of the interventions needs to meet the physical health needs of people with mental health or substance addictions problems.
Skills / Abilities
Essential
- Excellent verbal, non-verbal and written communication skill
- Able to work on own initiative
- Able to work as part of a team and demonstrate the importance of a team approach
- Demonstrate well developed interpersonal skills
- Ability to maintain boundaries and form positive therapeutic relationships with service users and carers
- Competent using computers and keyboards for entering personally generated data, generating and responding to emails, conducting web searches etc.
- Motivated and enthusiastic about working/creating a newly formed trauma informed service
Desirable
- Sound awareness of patient / service user services within the wider context of the organisation
- Demonstrate a clear understanding of the roles within the multi-professional team
Education/Qualifications
Essential
- Registered mental health professional qualification or Nationally recognised qualifications in relevant/identified posts (teaching, City and guilds, sports coaching) or Equivalent level experience
Desirable
- Evidence of recent and ongoing academic study
- Level 1 & 2 Safeguarding Children or Safeguarding Vulnerable Adults certificate
- Evidence of studies or learning about mental health, trauma or domestic and sexual abuse.
Knowledge and Experience
Essential
- Demonstrable experience working with individuals with mental health issues in a community, in-patient, or substance misuse care setting
- To demonstrate a sound knowledge base in relation to factors that cause mental health problems for people and preferred treatment methods, or trauma informed therapeutic models.
- Demonstrable understanding and experience of utilising a variety of assessment tools currently used in practice in relation to determine risk and assessing / planning care needs
- To have experience of or if appropriate to service needs be willing to undertake training in de-escalation or breakaway techniques.
- To demonstrate an understanding of the societal factors that impact on the health and wellbeing of people, including discrimination and how this contributes to mental health problems.
Desirable
- Demonstrate a clear understanding of current Mental Health legislation and its application / use in practice or legislation relevant to substance misuse services.
- An awareness of current research and evidence-based practice within the setting
- To demonstrate an understanding of the interventions needs to meet the physical health needs of people with mental health or substance addictions problems.
Skills / Abilities
Essential
- Excellent verbal, non-verbal and written communication skill
- Able to work on own initiative
- Able to work as part of a team and demonstrate the importance of a team approach
- Demonstrate well developed interpersonal skills
- Ability to maintain boundaries and form positive therapeutic relationships with service users and carers
- Competent using computers and keyboards for entering personally generated data, generating and responding to emails, conducting web searches etc.
- Motivated and enthusiastic about working/creating a newly formed trauma informed service
Desirable
- Sound awareness of patient / service user services within the wider context of the organisation
- Demonstrate a clear understanding of the roles within the multi-professional team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North London NHS Foundation Trust
Address
Haringey Crisis Prevention House
Roger Sylvester Centre, 276 High Road (Side entrance on Canning Crescent)
London
N22 8JT
United Kingdom
Employer's website
https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North London NHS Foundation Trust
Address
Haringey Crisis Prevention House
Roger Sylvester Centre, 276 High Road (Side entrance on Canning Crescent)
London
N22 8JT
United Kingdom
Employer's website
https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
House Deputy Manager
Adam Thornton
02082137520
Details
Date posted
05 November 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year Per annum inclusive of Outer London HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
455-NLFT-8284401
Job locations
Haringey Crisis Prevention House
Roger Sylvester Centre, 276 High Road (Side entrance on Canning Crescent)
London
N22 8JT
United Kingdom
Supporting documents
Privacy notice
North London NHS Foundation Trust 's privacy notice (opens in a new tab)
Support links
© Crown copyright
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