Receptionist/Administrator

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Cambridge University Hospital NHS Foundation Trust Receptionist/Administrator

The closing date is 12 November 2026

Apply for this job

Job summary

We wish to recruit a dedicated Receptionist/Aministrator to join our team here in Trumpington. You will provide support for both patients and staff. Using Epic and our own fertility database Ideas. Being part of a small unit, your work will be varied, and you will need a flexible approach to the role, helping out where needed.

The ReceptionistAdministrator at our IVF Clinic serves as the first point of contact for patients and visitors, providing a warm, professional, and compassionate experience. This role is responsible for managing front desk operations, coordinating patient appointments, maintaining accurate records, and ensuring effective communication between patients and clinical staff for both Andrology and Fertility Admin. The ideal candidate will have excellent interpersonal skills, attention to detail, and the ability to maintain confidentiality in a sensitive healthcare environment.

Main duties of the job

Greet and welcome patients and visitors in a courteous and professional manner.Manage front desk operations, including answering phone calls, emails, and patient inquiries.Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations.Coordinate with nurses, doctors, and laboratory staff to ensure smooth patient flow and timely service delivery.Handle patient payments, and receipts as required.Manage incoming and outgoing correspondence, including mail and courier services.Monitor the reception area to ensure a clean, organised, and welcoming environment.Assist with administrative tasks for both Andrology and Fertility Admin.Provide compassionate support to patients undergoing fertility treatment, maintaining a discreet and empathetic demeanour.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Details

Date posted

05 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year p.a. pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

180-E-CVA1052-RE

Job locations

Cambridge IVF - Kefford House

Cambridge University Hospitals NHS Foundation Trust

Cambridge

CB2 9LG

United Kingdom

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 12th November 2026.

Interviews are due to be held on 16th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 12th November 2026.

Interviews are due to be held on 16th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

• oEducated to GCSE level or equivalent, NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience

Desirable

• oTyping qualification or equivalent
• oSecretary qualification or equivalent

Experience

Essential

• oPrevious experience in a receptionist or administrative role.
• oExcellent communication and interpersonal skills.
• oStrong organisational and time management abilities.
• oAbility to manage multiple tasks in a busy clinical environment.
• oHigh level of accuracy and attention to detail.
• oProficiency in Microsoft Office (Word, Excel, Outlook) and electronic patient record systems.
• oProfessional, empathetic, and patient-focused approach.
• oAbility to maintain confidentiality and discretion.
• oWorking with guidelines
• oData Entry

Desirable

• oPrevious experience working in NHS, fertility, or private medical practice.
• oKnowledge of fertility treatment pathways and medical terminology.
• oExperience of call handling
• oExperience of dealing with difficult situations and confrontations

Knowledge

Essential

• oUnderstanding of confidentiality and data protection
• oUnderstanding of confidentiality and data protection

Desirable

• oKnowledge of the Trust including awareness of the Trust's priorities
• oKnowledge of Trust information systems
• oKnowledge of HFEA

Skills

Essential

• oExcellent customer service
• oStrong verbal and written communication
• oProfessional telephone manner
• oTeamwork and collaboration
• oProblem-solving
• oOrganisation and prioritisation
• oComputer literacy
• oCompassion and emotional intelligence
• oWork as part of a team
• oFollow processes and procedures
• oWork under pressure
• oStore and safeguard confidential documents

Additional Requirements

Essential

• oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
• oInteraction with patients experiencing emotionally sensitive circumstances requires empathy and professionalism.

Person Specification

Qualifications

Essential

• oEducated to GCSE level or equivalent, NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience

Desirable

• oTyping qualification or equivalent
• oSecretary qualification or equivalent

Experience

Essential

• oPrevious experience in a receptionist or administrative role.
• oExcellent communication and interpersonal skills.
• oStrong organisational and time management abilities.
• oAbility to manage multiple tasks in a busy clinical environment.
• oHigh level of accuracy and attention to detail.
• oProficiency in Microsoft Office (Word, Excel, Outlook) and electronic patient record systems.
• oProfessional, empathetic, and patient-focused approach.
• oAbility to maintain confidentiality and discretion.
• oWorking with guidelines
• oData Entry

Desirable

• oPrevious experience working in NHS, fertility, or private medical practice.
• oKnowledge of fertility treatment pathways and medical terminology.
• oExperience of call handling
• oExperience of dealing with difficult situations and confrontations

Knowledge

Essential

• oUnderstanding of confidentiality and data protection
• oUnderstanding of confidentiality and data protection

Desirable

• oKnowledge of the Trust including awareness of the Trust's priorities
• oKnowledge of Trust information systems
• oKnowledge of HFEA

Skills

Essential

• oExcellent customer service
• oStrong verbal and written communication
• oProfessional telephone manner
• oTeamwork and collaboration
• oProblem-solving
• oOrganisation and prioritisation
• oComputer literacy
• oCompassion and emotional intelligence
• oWork as part of a team
• oFollow processes and procedures
• oWork under pressure
• oStore and safeguard confidential documents

Additional Requirements

Essential

• oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
• oInteraction with patients experiencing emotionally sensitive circumstances requires empathy and professionalism.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Cambridge IVF - Kefford House

Cambridge University Hospitals NHS Foundation Trust

Cambridge

CB2 9LG

United Kingdom

Employer's website

https://www.cuh.nhs.uk (Opens in a new tab)

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Cambridge IVF - Kefford House

Cambridge University Hospitals NHS Foundation Trust

Cambridge

CB2 9LG

United Kingdom

Employer's website

https://www.cuh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Finance and Admin Manager

Karen McPhee

[email protected]

01223808193

Details

Date posted

05 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year p.a. pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

180-E-CVA1052-RE

Job locations

Cambridge IVF - Kefford House

Cambridge University Hospitals NHS Foundation Trust

Cambridge

CB2 9LG

United Kingdom

Supporting documents

Privacy notice

Cambridge University Hospital NHS Foundation Trust's privacy notice (opens in a new tab)

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