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Herefordshire and Worcestershire Health and Care NHS Trust Administrator

The closing date is 15 November 2026

Apply for this job

Job summary

Are you an excellent communicator with a passion for healthcare? We're seeking an enthusiastic and adaptable administrator to be part of our SHAPE Team in Worcester.

In this important role, you'll use your knowledge, experience & expertise to provide essential support to our hard-working frontline NHS teams. A passion for excellent patient care is a must.

Required qualifications are listed in the Person Spec.

You will be a strong communicator supporting a wide range of people including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service but be sure that your hard work will be making a real difference to our patients and service users every day.

Why apply?

Comprehensive induction and local orientation.

A wide range of opportunities for you to develop your skills and experience.

S Support from the wider team

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

Main duties of the job

Maintaining patient records effectively and accurately

General office duties such as typing, scanning, photocopying, printing

Scheduling appointments/ minuting meetings

Handling correspondence - ingoing/outgoing mail

Handling queries over the telephone and face to face from staff, patients, and external agencies

Looking after the shared email inbox

Assisting the team with various administrative tasks

Performance related tasks

Supervising staff

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted

05 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

798-8403764

Job locations

Studdert Kennedy House

Spring Gardens

Worcester

WR1 1AE

United Kingdom

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role.

Still have questions? The recruiting manager would love to hear from you.

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role.

Still have questions? The recruiting manager would love to hear from you.

Person Specification

Qualifications

Essential

• Educated to vocational level 3 in Business Administration. Or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.

Experience

Essential

• Recent, relevant Administrative/Secretarial experience.

Desirable

• Previous relevant NHS experience.
• Minute taking experience.

Knowledge

Essential

• Knowledge of a range of administrative and secretarial procedures and systems.
• Detailed knowledge of Microsoft Packages.

Skills

Essential

• Manage own workload and able to work independently as well as part of a team.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
• Numerate.
• Accuracy and attention to detail.
• Good organisational skills.
• Tact and discretion for dealing with confidential information.

Desirable

• Audio typing skills
• Minute taking skills..

Person Specification

Qualifications

Essential

• Educated to vocational level 3 in Business Administration. Or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.

Experience

Essential

• Recent, relevant Administrative/Secretarial experience.

Desirable

• Previous relevant NHS experience.
• Minute taking experience.

Knowledge

Essential

• Knowledge of a range of administrative and secretarial procedures and systems.
• Detailed knowledge of Microsoft Packages.

Skills

Essential

• Manage own workload and able to work independently as well as part of a team.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
• Numerate.
• Accuracy and attention to detail.
• Good organisational skills.
• Tact and discretion for dealing with confidential information.

Desirable

• Audio typing skills
• Minute taking skills..

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

WR1 1AE

United Kingdom

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

WR1 1AE

United Kingdom

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Manager

Victoria Barrett

[email protected]

03001313989

Details

Date posted

05 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

798-8403764

Job locations

Studdert Kennedy House

Spring Gardens

Worcester

WR1 1AE

United Kingdom

Supporting documents

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