Front of House Administrator
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University Hospitals of Derby and Burton NHS Foundation Trust Front of House Administrator
The closing date is 12 November 2026
Job summary
The post holder is required to provide a clerical service within the Treatment Centre, ensuring that the professional and caring image of the Trust is maintained at all times.
The post will involve a combination of patient contact (face to face and on the telephone), Consultant and staff enquiries and a range of clerical duties intended to ensure the smooth and efficient operation of the Treatment Centre Administration Department.
The department is fast paced with high pressure at peak times. Reliability, Flexibility and a good Team Spirit are essential to the role.
The role is predominantly the Front of House reception, booking in patients and dealing with enquiries, but cover will be required for clerical office work, Eye Clinic reception and File room as necessary and on differing shift patterns.
Shift patterns will include 07:30am-15:30pm, 08:30am-16:30pm, and 10:00am-18:00pm and will change weekly to coincide with colleagues.
Main duties of the job
The role is predominately the Front of House reception role greeting patients, booking them in and out to the Eye Clinic and Day Case Theatres.
Cover will be required for clerical office work, Eye Clinic Reception, and File Room as necessary and on differing shift patterns.
Booking and pending future appointments, booking interpreters, and filing paperwork are all regular aspects of the job.
Closing date of applications: 12 November 2026Interview date: 26 November 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Details
Date posted
05 November 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
320-SURG-1509
Job locations
Queens Hospital Burton
Belvedere Road
Burton on Trent
DE13 0RB
United Kingdom
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Knowledge
Essential
- English and Maths GCSE Grace C or above (or equivalent qualification)
- Computer literate with good keyboard skills
Desirable
- Clerical/Admin skills
Experience
Essential
- Ability to work on own or as part of a team
- Experience of working within customer service
Desirable
- Previous experience of working within a similar environment
Skills
Essential
- Ability to remain calm and confident
- Organisational skills
- Ability to work in a busy environment
- Ability to meet deadlines
Knowledge
Essential
- English and Maths GCSE Grace C or above (or equivalent qualification)
- Computer literate with good keyboard skills
Desirable
- Clerical/Admin skills
Experience
Essential
- Ability to work on own or as part of a team
- Experience of working within customer service
Desirable
- Previous experience of working within a similar environment
Skills
Essential
- Ability to remain calm and confident
- Organisational skills
- Ability to work in a busy environment
- Ability to meet deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Queens Hospital Burton
Belvedere Road
Burton on Trent
DE13 0RB
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Queens Hospital Burton
Belvedere Road
Burton on Trent
DE13 0RB
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Administration Team Leader
Mollie Jones
01283511511
Details
Date posted
05 November 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
320-SURG-1509
Job locations
Queens Hospital Burton
Belvedere Road
Burton on Trent
DE13 0RB
United Kingdom
Supporting documents
Privacy notice
University Hospitals of Derby and Burton NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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