Maintenance Sureyor

The Royal Borough of Kingston’s vision is that it has a national reputation as one of

the very best places to live and work. The post holder will have a major contribution

to make to the delivery of the Council's strategic priorities by contributing to the

effective planned and responsive repairs and maintenance of RBK Housing and

Garage stock.

The position of Maintenance Surveyor will undertake a variety of tasks pertaining to

the effective management of responsive repairs to dwellings, communal areas,

garages and void properties. The post will be dexterous such that the post holders

are able to apply their experience, skills and abilities to any of the following

activities.

Delivery of responsive repairs to HRA dwellings

Delivery of responsive repairs to HRA communal areas

Delivery of repairs to void properties

Delivery of repairs to garages

Delivery of Aids and Adaptations works

Delivery of Health & Safety Estate Inspections

Dealing with legal Housing Disrepair cases

Accurate systematic diagnosis of causes and remedial works for dealing

with damp and mould including wide range of diagnostic skills

Maintenance Surveyor

MAIN RESPONSIBILITIES/DUTIES OF JOB

Communications

Seeks, listens to and responds to the views and ideas of staff and customers.

Encourages and actively engages in positive cross directorate communications

and team working.

Ensures communication and the sharing of data between internal and external

teams, organisations and networks so that more opportunities can be created and

appropriate and timely checks and adjustments made to keep projects and

programmes on track.

Leadership

Achieve the best possible outcomes in all your undertakings.

Provide accurate technical advice and information as necessary on one or

more areas of expertise within the service area

Ensure that your own technical knowledge is effectively transferred to team

members and colleagues that have limited technical knowledge.

As a member of the team, contribute to the development of the wider Service

area and other relevant workforce plans and strategies, in line with Council

priorities.

Contribute to a highly motivated team that works together to achieve

performance goals.

Builds strong working relationships between the team, other teams within the

service area and all services.

Technical/Operational

Supervise repairs & maintenance work to ensure all site operations are

undertaken professionally. Provide technical advice and expertise to

non-technical staff, clients and residents.

Strong diagnostic skills for the correct identification of the causes of damp

and mould, including use of diagnostic equipment.

Able to write technical reports associated with Damp & Mould diagnosis

Raise work orders as required.

Ensure that the quality of work under your control meets the required

technical standards and secures customer satisfaction.

Ensure that all inspections are carried out in accordance with the Housing

Health & Safety Rating and System (HHSRS).

Undertake pre-inspection of repair issues ordered through the customer

contact centre, directly by clients or reference from contractors. Ensure that

appointments for this work are met. Produce clear specifications of work (and

where necessary written reports) utilising the agreed pricing mechanism for

the contract or service level agreement in sufficient detail to avoid the need

for further pre-work visits.

Complete final inspections of voids and produce RBK’s Habitable Certificate

document.

Where jobs will require a multi-trade/task input, provide the contractor with

appropriate information to ensure a seamless service for the resident and

manage the works through to satisfactory completion, ensuring that residents

are advised of all aspects of the process.

Review cost and time variations in accordance with current procedure.

Manage budgets for revenue and capital projects as required.

Complete Post inspections as per RBK's current procedure.

Ensure statutory obligations are met by ensuring specifications for work take

into account the Council’s statutory obligations in relation to fire risk, control of

legionella, asbestos, gas, electrics, lifts, fire protection, CDM and estate

safety.

Make full and appropriate use of IT to ensure best use of time, achieve best

value outcomes, ensuring you are familiar and competent with using the

systems and programmes in place.

Provide support and guidance to operatives during the course of work, so that

correct outcomes are achieved first time. They may entail on-site inspections,

as well as telephone and electronic communications.

Respond to queries from tenants, leaseholders, internal and external clients

within prescribed time scales.

Brief and notify senior staff of any contractual disputes occurring involving

building contracts, property leases, land ownership and disrepair in rented

accommodation.

Assist with the Investigation and preparation of responses to formal and

informal complaints, Councillor Enquiries, MP enquiries & Freedom of

Information requests.

Report to the management team on the performance of supply chain

contractors, consultants and suppliers of goods and services.

Ensure repairs & maintenance costs are controlled and any significant item

values are reported to the management team.

Ensure works are procured in accordance with standing orders and financial

regulations and contract documents for all projects meet professional

Work in conjunction with the term contractor to develop improvements both

financially and operationally to the service.

Maintenance Surveyor

Contribute to the development of a reactive maintenance policy and capacity

to ensure that urgent problems and issues are dealt with in conjunction with

planned preventative maintenance.

Ensure that instructions, orders and invoice payments are correct and on-time

and dealt with in accordance with Council standing orders.

Ensure that all matters relating to The Party Wall Etc. Act 1996 are managed

on behalf of the council.