Customer Service Consultant

Customer Service Consultant - Mortgage Support

Bournemouth | Hybrid Working
£14.56 per hour | 35 hours per week
12-Month Contract with Permanent Opportunity

Are you passionate about delivering outstanding customer service and helping people when it matters most?

We're looking for enthusiastic and customer-focused individuals to join a busy Mortgage Services team, supporting customers throughout one of the most important journeys of their lives. This is a fantastic opportunity to build a career within financial services, with full training provided and excellent long-term prospects.

The best part? You do not require any previous financial services experience as all training will be provided, you just need to enjoy delivering gold standard customer service!

The Opportunity

As a Customer Service Consultant, you'll be the first point of contact for customers with mortgage-related enquiries. You'll provide guidance, reassurance and support, helping customers understand their options while ensuring every interaction is handled with professionalism and care.

Whether you're updating a customer on the progress of their mortgage application or supporting someone through a more complex situation, you'll play a key role in delivering an exceptional customer experience.

What You'll Be Doing

• Handling inbound calls relating to mortgage applications and existing mortgage accounts
• Keeping customers informed on the progress of their applications
• Responding to mortgage-related enquiries with confidence and professionalism
• Supporting vulnerable customers with empathy and understanding
• Accurately updating customer records and completing administrative tasks
• Building strong relationships with customers and delivering excellent service
• Ensuring compliance, accuracy and quality standards are maintained at all times

Working Hours

• 35 hours per week
• Monday to Friday between 8:00am and 6:00pm
• 1 in 4 Saturdays, 9:00am to 2:00pm (with time off in lieu)

Hybrid Working

Training Period (First 5-6 Weeks)

• Fully office-based in Bournemouth
• Monday to Friday, 9:00am to 5:00pm

Following Training

• 2 days office-based
• 3 days working from home

What We're Looking For

We're keen to hear from candidates who have:

• Previous customer service experience, ideally within a telephone-based environment
• Excellent communication and relationship-building skills
• Strong problem-solving abilities and confidence handling customer enquiries
• The ability to remain calm and professional in a fast-paced environment
• Good attention to detail and a high level of accuracy
• Confidence using multiple computer systems
• A positive and resilient approach
• A genuine passion for helping customers

What's On Offer?

• £14.56 per hour
• Comprehensive training and ongoing support
• Hybrid working arrangement
• Friendly and supportive team environment
• Valuable experience within the financial services sector
• Opportunity to secure a permanent position
• Excellent career development prospects

If you're looking for a rewarding customer service role where you can make a real difference while developing your career with a highly respected organisation, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.