Renal Dialysis Administrator
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South Tyneside and Sunderland NHS Foundation Trust Renal Dialysis Administrator
The closing date is 18 November 2026
Job summary
An exciting opportunity has arisen to join our Renal Department as a Renal Dialysis Administrator. We are looking for a dynamic and enthusiastic person with a flexible approach. The successful candidate will be a point of contact for patients, relatives and carers, colleagues and external agencies to ensure continuity of patient care ensuring a first-class service is delivered to our dialysis patients.
Main duties of the job
The successful candidate will possess excellent communication skills, an eye for detail and be fully conversant with Microsoft Excel spreadsheets. You will be providing the Renal Department, internal hospital departments and external agencies with accurate and reliable clinical information regarding renal dialysis patients and their treatment through the operation, development and maintenance of a clinical database system along with comprehensive administration support. Knowledge of hospital systems would be desirable however not essential as full training will be given to the right person. You will be working within a very specialised department providing a first-class service. You will possess an empathetic nature dealing with poorly patients and their families which can often be sensitive and distressing. In return we offer a competitive salary along with 28 days holiday per annum. The post is full-time at 37.5 hours per week which is flexible over 5 days Monday to Friday.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Details
Date posted
04 November 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9155-MDAC-1126-07
Job locations
Sunderland Royal Hospital
Kayll Road
Sunderland
SR4 7TP
United Kingdom
Job description
Job responsibilities
To provide the Renal Department, Trust internal departments and external agencies with an accurate and reliable source of clinical information regarding renal dialysis patients and their treatment through the operation, development, and maintenance of a clinical database system. Provide administrative support to staff and patients within the Department. Be a point of contact for patients, colleagues, internal and external agencies to ensure continuity of patient care
To comply with the Trusts vision, values and behavioural compact
Job description
Job responsibilities
To provide the Renal Department, Trust internal departments and external agencies with an accurate and reliable source of clinical information regarding renal dialysis patients and their treatment through the operation, development, and maintenance of a clinical database system. Provide administrative support to staff and patients within the Department. Be a point of contact for patients, colleagues, internal and external agencies to ensure continuity of patient care
To comply with the Trusts vision, values and behavioural compact
Person Specification
Qualifications
Essential
- NVQ2 in business admin or relevant experience
- Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel
- Educated to GCSE Level 2 (Numeracy and Literacy) standard or equivalent.
Desirable
- Knowledge of Meditech V6 system
- Knowledge of medical terminology
- EDCL or equivalent
Attitude
Essential
- Committed to delivering quality patient care
- Motivated and enthusiastic
- Results driven
- Positive, friendly and co-operative
- Flexible and adaptable to meet service needs
Skills
Essential
- Good keyboard skills including data entry
- Attention to detail
- Good verbal communication skills
- Demonstrate excellent organisational skills
- Able to prioritise tasks
- Effective interpersonal skills
Desirable
- Knowledge of Meditech
- Customer care experience
Experience
Essential
- A minimum of 2 years experience working in a busy office environment
- Working in a patient/customer focused environment.
Desirable
- Previous NHS experience
- Previous data entry and analysing experience
- Previous experience in producing reports from data
Personal Qualities
Essential
- Able to work as part of a team.
- Good listener, with calm and patient manner.
- Ability to work under pressure and be adaptable.
- Able to deal with emotionally difficult situations.
- Ability to plan and manage workload
- High level of organisation and co-ordination skills
- Able to work effectively in a multi-disciplinary team
- Able to use own initiative to resolve routine queries, in line with departmental procedures
- Resilient
Qualifications
Essential
- NVQ2 in business admin or relevant experience
- Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel
- Educated to GCSE Level 2 (Numeracy and Literacy) standard or equivalent.
Desirable
- Knowledge of Meditech V6 system
- Knowledge of medical terminology
- EDCL or equivalent
Attitude
Essential
- Committed to delivering quality patient care
- Motivated and enthusiastic
- Results driven
- Positive, friendly and co-operative
- Flexible and adaptable to meet service needs
Skills
Essential
- Good keyboard skills including data entry
- Attention to detail
- Good verbal communication skills
- Demonstrate excellent organisational skills
- Able to prioritise tasks
- Effective interpersonal skills
Desirable
- Knowledge of Meditech
- Customer care experience
Experience
Essential
- A minimum of 2 years experience working in a busy office environment
- Working in a patient/customer focused environment.
Desirable
- Previous NHS experience
- Previous data entry and analysing experience
- Previous experience in producing reports from data
Personal Qualities
Essential
- Able to work as part of a team.
- Good listener, with calm and patient manner.
- Ability to work under pressure and be adaptable.
- Able to deal with emotionally difficult situations.
- Ability to plan and manage workload
- High level of organisation and co-ordination skills
- Able to work effectively in a multi-disciplinary team
- Able to use own initiative to resolve routine queries, in line with departmental procedures
- Resilient
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Sunderland Royal Hospital
Kayll Road
Sunderland
SR4 7TP
United Kingdom
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Sunderland Royal Hospital
Kayll Road
Sunderland
SR4 7TP
United Kingdom
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Admin Manager
Lesley Gibson
Details
Date posted
04 November 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9155-MDAC-1126-07
Job locations
Sunderland Royal Hospital
Kayll Road
Sunderland
SR4 7TP
United Kingdom
Supporting documents
Supporting links (all open in new tabs)
Equality Diversity and Inclusion at our Trust
Privacy notice
South Tyneside and Sunderland NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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