Receptionist/Administrator
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Chesterfield Royal Hospital NHS Foundation Trust Receptionist/Administrator
The closing date is 15 November 2026
Job summary
An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic temporary part-time Receptionist/Administrator to work within in our busy medical practice based at our Heanor Practice.
- 1 x 33.5 hours Receptionist - 9m temporary mat leave cover
The successful candidate should have:
- GCSE in Maths & English grade C or above.
- Basic IT skills.
- Experience of working with the public, preferably in a reception environment.
- Understand basic office procedures with some knowledge of SystmOne.
Main duties of the job
- Ensuring reception is manned at all times
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,
- All reception administration is processed in a timely manner
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with Practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
- Clearing and re-stock consulting rooms as required.
- Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
- Monitoring of stationery and other supplies.
- Dealing with clinical waste (including removal to designated area
- Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
About us
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.
Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.
(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)
Details
Date posted
04 November 2026
Pay scheme
Other
Salary
Depending on experience £24,853.00 per annum pro rata
Contract
Fixed term
Duration
9 months
Working pattern
Part-time
Reference number
166-RPC-8381013
Job locations
RPC Brooklyn
Mansfield Road
Heanor
DE75 7AL
United Kingdom
Job description
Job responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
Job description
Job responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
Person Specification
Qualifications and Training
Essential
- GCSE in Maths & English Grade C or above
- ECDL or equivalent
Desirable
- NVQ or equivalent in Customer Care
- Formal training in a public facing environment
- Knowledge of GP computer systems, preferably SystmOne
Experience
Essential
- Working with the public.
- Understanding of back office functions
Desirable
- Telephone call handling experience
- Understanding of patient confidentiality and iGPR
Skills and Knowledge
Essential
- Good team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
- Understanding of referral process for patients from primary to secondary care.
- Clear communication skills.
Desirable
- Understanding the issues around safeguarding and patient confidentiality
- GDPR knowledge
- Knowledge of searches within SystmOne .
- Ability to action team tasks.
- Knowledge of appointment process.
- Use of SMS systems.
- Use of admin email.
Personal Attributes
Essential
- Adaptable to change.
- Friendly but professional approach.
- Good time management.
- A willingness to strive for excellence and train in all aspects of the team
- Flexible approach to cross site working.
Qualifications and Training
Essential
- GCSE in Maths & English Grade C or above
- ECDL or equivalent
Desirable
- NVQ or equivalent in Customer Care
- Formal training in a public facing environment
- Knowledge of GP computer systems, preferably SystmOne
Experience
Essential
- Working with the public.
- Understanding of back office functions
Desirable
- Telephone call handling experience
- Understanding of patient confidentiality and iGPR
Skills and Knowledge
Essential
- Good team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
- Understanding of referral process for patients from primary to secondary care.
- Clear communication skills.
Desirable
- Understanding the issues around safeguarding and patient confidentiality
- GDPR knowledge
- Knowledge of searches within SystmOne .
- Ability to action team tasks.
- Knowledge of appointment process.
- Use of SMS systems.
- Use of admin email.
Personal Attributes
Essential
- Adaptable to change.
- Friendly but professional approach.
- Good time management.
- A willingness to strive for excellence and train in all aspects of the team
- Flexible approach to cross site working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
RPC Brooklyn
Mansfield Road
Heanor
DE75 7AL
United Kingdom
Employer's website
https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
RPC Brooklyn
Mansfield Road
Heanor
DE75 7AL
United Kingdom
Employer's website
https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Practice Manager
Leah Caddick
01773712552
Details
Date posted
04 November 2026
Pay scheme
Other
Salary
Depending on experience £24,853.00 per annum pro rata
Contract
Fixed term
Duration
9 months
Working pattern
Part-time
Reference number
166-RPC-8381013
Job locations
RPC Brooklyn
Mansfield Road
Heanor
DE75 7AL
United Kingdom
Supporting documents
Privacy notice
Chesterfield Royal Hospital NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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