Medical Receptionist/Administrator

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Chiddingfold Surgery Medical Receptionist/Administrator

The closing date is 20 November 2026

Apply for this job

Job summary

Are you friendly, organised and enjoy helping people? We are looking for an enthusiastic and approachable Receptionist/Administrator to join our supportive team at Chiddingfold Surgery.

This is a varied and rewarding role at the heart of our busy rural GP Practice. As one of the first points of contact for our patients, you will play an important part in ensuring they receive a friendly, professional and caring service. Duties will include welcoming patients, handling enquiries, managing appointments and providing essential administrative support to the wider Practice team.

We pride ourselves on our friendly, close-knit working environment, where teamwork, mutual support and a personal approach are valued. You will be joining a dedicated team who work together to make a real difference to our patients and local community.

If you enjoy working with people, have excellent communication and organisational skills and are looking for a rewarding role within a friendly and supportive team, we would love to hear from you!

Main duties of the job

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

About us

Chiddingfold Surgery is a friendly rural GP practice based in the village of Chiddingfold, serving an area of approximately 100 square miles, including Chiddingfold, Dunsfold, Northchapel and Plaistow. The Practice is part of the Guildford and Waverley area and Surrey and Sussex ICB.

We are a three-Partner GP Training Practice, with two Salaried GPs, a GP Retainer, Practice Nurses, HCAs and a skilled team of ARRS professionals.

Our Partners are committed to delivering high-quality, patient-centred care and pride themselves on providing a friendly, personal service. We foster a welcoming and supportive working environment, where staff work closely as a valued team.

Our list size is approximately 5,200 and growing, with dispensing services provided to around 50% of patients.

We are a high-achieving Practice, reflected in our 2025/2026 QOF results and annual influenza vaccination uptake consistently exceeding 90%.

We use the EMIS clinical system and operate a paper-light Practice. Where appropriate, we also use the Referral Support Scheme to ensure patients access appropriate care and services.

Details

Date posted

04 November 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A5178-26-0001

Job locations

Ridgley Road

Chiddingfold

Godalming

Surrey

GU8 4QP

United Kingdom

Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager/Deputy Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system

• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Undertake training/mandatory training as required.
• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Be able to cover reception as necessary.
• Registrations of new patients computer data entry and medical records.
• Process patients change of address (have knowledge of Practice area).
• Have working knowledge of telephone system, during and after hours.
• Ensure building security have thorough knowledge of doors/windows/alarm.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Other

This job description is neither exhaustive or exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners, Practice Manager or the Office Manager.

Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager/Deputy Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system

• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Undertake training/mandatory training as required.
• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Be able to cover reception as necessary.
• Registrations of new patients computer data entry and medical records.
• Process patients change of address (have knowledge of Practice area).
• Have working knowledge of telephone system, during and after hours.
• Ensure building security have thorough knowledge of doors/windows/alarm.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Other

This job description is neither exhaustive or exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners, Practice Manager or the Office Manager.

Person Specification

Qualifications

Essential

• Good standard of general education, including English and Maths
• GCSEs or equivalent.
• Excellent communication and interpersonal skills
• Good telephone manner and customer service skills
• Strong organisational and time-management skills
• Ability to prioritise workload and work under pressure
• Good IT skills and confidence using computer systems
• Accurate data entry and attention to detail
• Ability to work independently and as part of a team
• Ability to handle sensitive and confidential information appropriately

Desirable

• Previous GP experience
• Previous customer facing role

Person Specification

Qualifications

Essential

• Good standard of general education, including English and Maths
• GCSEs or equivalent.
• Excellent communication and interpersonal skills
• Good telephone manner and customer service skills
• Strong organisational and time-management skills
• Ability to prioritise workload and work under pressure
• Good IT skills and confidence using computer systems
• Accurate data entry and attention to detail
• Ability to work independently and as part of a team
• Ability to handle sensitive and confidential information appropriately

Desirable

• Previous GP experience
• Previous customer facing role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chiddingfold Surgery

Address

Ridgley Road

Chiddingfold

Godalming

Surrey

GU8 4QP

United Kingdom

Employer's website

https://chiddingfoldsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chiddingfold Surgery

Address

Ridgley Road

Chiddingfold

Godalming

Surrey

GU8 4QP

United Kingdom

Employer's website

https://chiddingfoldsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Nikki Waugh

[email protected]

01428683174

Details

Date posted

04 November 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A5178-26-0001

Job locations

Ridgley Road

Chiddingfold

Godalming

Surrey

GU8 4QP

United Kingdom

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Chiddingfold Surgery's privacy notice (opens in a new tab)

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